Customer Service Rep

Modern Consulting, Inc.Wichita, KS

$32,000 - $96,000 / year

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Overview

Compensation

$32,000-$96,000/year

Job Description

Experience in Customer Service Field, Call Center, or Collections
Clerical or Data Entry Experience
Ability to Multi-Task and work in a fast-paced, call center environment
Proficiency working on a computer
Confident with Phone Inquiries
Great Communication Skills
A Responsible and conscientious nature
Great Problem-solving aptitude
Attention to Detail and Excellent Quality

Salary Range: $32000.00 - $96000.00 per year

Benefits

Annual Base Salary + Commission+ Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Responsibilities

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Undergraduate degree

Property and Casualty license for state of Kansas

Life and Health licnese for state of Kansas

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Submit 10x as many applications with less effort than one manual application.

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FAQs About Customer Service Rep Jobs at Modern Consulting, Inc.

What is the work location for this position at Modern Consulting, Inc.?

This job at Modern Consulting, Inc. is located in Wichita, KS, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Modern Consulting, Inc.?

Candidates can expect a pay range of $32,000 and $96,000 per year.

What employment applies to this position at Modern Consulting, Inc.?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Modern Consulting, Inc.?

You can apply for this role at Modern Consulting, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.