Customer Service Rep
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Overview
Job Description
Job Description
Position Summary:
The in office Customer Service Representative is responsible for delivering professional and timely support to customers, vendors and co-workers regarding orders, current delivery status, product availability, and general account inquiries regarding the company. This role ensures accurate order processing, issue resolution, and a high level of customer satisfaction as their distributor. This rep will need to solve customer problems and deal with a variety of variables in situations where standardization exists.
Key Responsibilities:
- Actively participates as a team member toward the completion of goals, taking actions that build productive team relationships and result in high quality team output; works and cooperates effectively with others to attain team objectives.
- Seen as trustworthy and truthful by others; treats people with dignity, respect, and fairness; expects the organization and its members to be fair and honest in all business dealings.
- Has the knowledge and skills to do the job at a high level of accomplishment. Consistently expands job knowledge and keeps abreast of new developments in the industry.
- Respond to customer inquiries via phone and email in a timely manner.
- Enter and process customer orders, credits, and invoicing information accurately
- Provide pricing, shipping dates, product availability, and delay updates
- Resolve order discrepancies, billing issues, shorts, and mis-picks
- Conduct account research and maintain accurate customer records
- Coordinate with internal departments as needed
- Assist with administrative tasks, reporting, and documentation
- Can be counted on to meet or exceed goals successfully. Maintains a current knowledge of products and company procedures through efficient time management and diving the results of others and the companies bottom line.
EEO Statement
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.
Required Qualifications
High school diploma/GED or equivalent experience and 6-12 months in customer service, call center and / or related area.
Preferred Qualifications
High School Diploma/GED or Equivalent Experience and Customer Service Experience 1-2 years in Foodservice Distribution Strongly Preferred
Strong communication and problem-solving skills
Detail-oriented with accurate data entry skills
Proficient in Microsoft Office
Ability to multitask in a fast-paced environment
Professional, team-oriented attitude
Bilingual (English/Spanish) candidates are encouraged to apply.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.