Customer Service Rep (Csr)

Pine Valley PlumbingMerrimack, NH

$18 - $30 / hour

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Overview

Remote

On-site

Compensation

$18-$30/hour

Job Description

Pine Valley Plumbing, located in Merrimack, NH, is seeking a skilled full-time Customer Service Representative. This full-time position offers an hourly pay range of $18 - $30 and will begin as a remote role until our new office opens in 2027.Our team also enjoys great benefits, including:Health, dental, vision, and life insurance

Bonus opportunities

Paid time off (PTO)Career growth and advancement opportunities

Uniforms provided

No on-calls, nights, or weekends

If you are committed to delivering exceptional customer service and helping create positive experiences for customers, we encourage you to apply!PINE VALLEY PLUMBING: OUR MISSIONAt Pine Valley Plumbing, we have built a positive workplace culture centered on honesty, efficiency, and delivering outstanding service. As a family-owned company, we take pride in serving our community with professionalism, quality workmanship, and a customer-first approach. We provide expert plumbing solutions for residential and commercial customers while fostering a supportive environment where employees can grow and succeed.When you join our team, you'll become part of a company that values work-life balance, professional development, and teamwork. We believe our people are our greatest asset and are committed to creating opportunities for long-term success.YOUR SCHEDULEThe typical working hours for this role are Monday through Friday, 8:00 AM to 5:00 PM.This position will begin as a remote role, transitioning to an in-office position when our new Merrimack location opens in 2027.YOUR DAYAs a Customer Service Representative, you will be the first point of contact for our customers, delivering exceptional service while helping keep daily operations running smoothly. Your day will include answering inbound calls, scheduling appointments, booking service requests, and coordinating technician dispatches through FieldPulse or similar software.You will follow up with customers regarding estimates, memberships, and completed services, process payments, maintain accurate customer records, and assist with administrative tasks as needed. Success in this role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while ensuring a seamless experience for both customers and technicians.REQUIREMENTS FOR A CUSTOMER SERVICE REPRESENTATIVE1+ year of experience using scheduling and dispatching software (FieldPulse or similar)Experience handling customer calls, appointment scheduling, and rescheduling

Familiarity with FieldPulse, ServiceTitan, Housecall Pro, Jobber, or similar platforms

Strong multitasking abilities with the capacity to manage calls, scheduling, and dispatching simultaneously

Excellent communication, organization, and problem-solving skills

Ability to work independently in a remote environmentARE YOU READY FOR THIS EXCITING OPPORTUNITY?We invite you to apply through our mobile-friendly application. We look forward to welcoming you to the Pine Valley Plumbing team and helping you build a rewarding career with a growing company.Must have the ability to pass a background check and drug screening test.

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FAQs About Customer Service Rep (Csr) Jobs at Pine Valley Plumbing

What is the work location for this position at Pine Valley Plumbing?

This job at Pine Valley Plumbing is located in Merrimack, NH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Pine Valley Plumbing?

Candidates can expect a pay range of $18–$30 per hour for this role.

What employment applies to this position at Pine Valley Plumbing?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Pine Valley Plumbing?

You can apply for this role at Pine Valley Plumbing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.