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Customer Service Rep

Sentara HospitalsCharlottesville, Virginia
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Overview

Schedule
Full-time
Career level
Entry-level
Remote
Remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

City/State

Charlottesville, VA

Work Shift

First (Days)

Overview:

Sentara Vascular Specialist is currently seeking a full-time Remote Customer Service Representative.

Position Status: Full-time, Day Shift

Must be able to report to either MJH or RMH within an hour due to any power/connectivity issues. On-site training may be required at a Charlottesville office. 

Standard Working Hours: Must be able to work between the hours of 8:00AM to 4:30PM

The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Education

  • High school diploma or equivalent Required

Experience

  • Two years of customer service experience required

  • Previous data entry experience required

  • Prior scheduling experience required

  • Experience in a high-volume call center preferred

Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance •Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work,Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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FAQs About Customer Service Rep Jobs at Sentara Hospitals

What is the work location for this position at Sentara Hospitals?
This job at Sentara Hospitals is located in Charlottesville, Virginia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Sentara Hospitals?
Employer has not shared pay details for this role.
What employment applies to this position at Sentara Hospitals?
Sentara Hospitals lists this role as a Full-time position.
What experience level is required for this role at Sentara Hospitals?
Sentara Hospitals is looking for a candidate with "Entry-level" experience level.
Does Sentara Hospitals allow remote work for this role?
Yes, this position at Sentara Hospitals supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Sentara Hospitals for this role?
Sentara Hospitals offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, Paid Sick Leave, Parental and Family Leave, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Sentara Hospitals?
You can apply for this role at Sentara Hospitals either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.