Customer Service Rep - WFH

For more than six decades, our organization has proudly served as the only 100% union-labeled supplemental benefits provider in the world, partnering with over 40,000 labor unions and associations throughout North America and beyond. Our focus is simple: we help hardworking individuals and their families access supplemental and permanent benefit programs that safeguard their income, health, and financial security—especially when traditional workplace coverage changes, reduces, or ends.

We exist to make a real and lasting impact on the lives of everyday people. Our foundation is built on integrity, transparency, and genuine care. Every interaction—whether we’re guiding a family through their options or finalizing their benefit documentation—is handled with professionalism and empathy. Our team takes pride in ensuring each member receives a smooth, supportive, and trustworthy experience from start to finish.

Your Role

As part of our growing team, you’ll work directly with union members who have requested information about their available benefits. Your responsibility is to help them clearly understand their options, answer their questions, and make sure they feel confident in the decisions they make for themselves and their families.

Day-to-day responsibilities include:

• Managing inbound and outbound communications with union members who have expressed interest in benefit information

• Scheduling and leading virtual consultations to review available programs

• Providing accurate explanations of benefits, eligibility requirements, and enrollment details

• Completing and verifying applications, forms, and supporting documentation

• Maintaining organized digital records while ensuring accuracy and compliance

• Engaging in continuous training, mentorship, and personal development programs

• Collaborating with team members and leadership to uphold consistent service standards

This is a remote position, allowing you to work from anywhere with a reliable internet connection. You’ll have full access to modern tools, structured systems, and a leadership team committed to your ongoing success.

Who We’re Looking For

This opportunity is ideal for individuals who take pride in helping others, value professionalism, and enjoy working in a structured yet flexible environment.

We’re seeking candidates who demonstrate:

• Exceptional communication and listening skills

• A professional, courteous, and patient demeanor

• Strong organizational and time-management abilities

• Dependability and attention to detail

• A positive attitude and eagerness to learn new skills

• Comfort with basic computer applications and online meeting tools

• A collaborative spirit and ability to work well with others

• Legal authorization to work in the U.S. or Canada

Prior experience working directly with people is an asset, but not required—full training is provided to ensure your success.

What You’ll Gain

We’re committed to supporting the people who make our mission possible. Our company culture is built around growth, flexibility, and recognition, ensuring that every team member has the opportunity to thrive.

• Comprehensive benefits package after onboarding

• 100% remote work — complete flexibility to work from home

• Flexible scheduling for better work-life balance

• Ongoing professional development and career advancement opportunities

• Comprehensive training program with continuous mentorship

• Annual incentive trips to destinations such as the Bahamas, Cancun, and Las Vegas for qualifying team members

We equip you with all the tools, training, and guidance you need to succeed—while giving you the freedom to build a career that aligns with your lifestyle and goals.

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