Customer Service Rep - Senior
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Overview
Remote
On-site
Compensation
upto$20/hour
Job Description
Job Title: TAM Case Specialist – HybridLocation: 1300 Hall Boulevard Client Bloomfield, CT 06002Pay Rate: $20/hour (W2, Paid Weekly)Start date: 10/02/2026Contract Length: 6 months (Extension possible based on performance, attendance, and business needs)Benefits: Paid weekly, health, dental + vision insurance available!Key Responsibilities
- Handle, review, and administer Family & Medical Leave Act / and or Americans with Disabilities Act(ADA) claims and adhere to federal and state regulatory and/or company plan requirements. Establish FMLA/ADA workflow procedures and evaluate against appropriate leave plans and make initial claim decisions.
- Complete eligibility decisions during intake call, gather pertinent data when necessary, from employee or other supporting systems as well as perform leave-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc.
- Update systems to accurately reflect leave status and ensure appropriate diary documentation exists.
- High school diploma
- One year of experience in Absence Management Claims
- Experience and strong customer satisfaction focus and attention to detail. A strong understanding of the ADA/AMS process and background as to what's required
- Strong customer service skills are a must
- Bachelor's degree
- Three to five years of FMLA/ADA claims knowledge of process and procedures.
Automate your job search with Sonara.
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FAQs About Customer Service Rep - Senior Jobs at Tailored Management
What is the work location for this position at Tailored Management?
This job at Tailored Management is located in Bloomfield, CT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Tailored Management?
Candidates can expect a pay range of $20 (per hour).
What employment applies to this position at Tailored Management?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Tailored Management?
You can apply for this role at Tailored Management either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.