Customer Service Rep
Tyler TechnologiesNorth Logan, UT
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Job Description
Description
We are seeking a Spanish-speaking (Spanish speaking) Customer Success Agent to join our Support Team. We are looking for skilled candidates with excellent interpersonal skills and the ability to troubleshoot customer service inquiries and provide timely customer feedback and support applications, among other duties.
Responsibilities
- As a customer service representative, you will manage incoming calls, online chats, and customer service inquiries.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
Qualifications
- Customer support experience is preferred but not required
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems is preferred but not required
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Bilingual - Spanish speaking
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Rep Jobs at Tyler Technologies
What is the work location for this position at Tyler Technologies?
This job at Tyler Technologies is located in North Logan, UT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Tyler Technologies?
Employer has not shared pay details for this role.
What employment applies to this position at Tyler Technologies?
Tyler Technologies lists this role as a Full-time position.
What experience level is required for this role at Tyler Technologies?
Tyler Technologies is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Tyler Technologies?
You can apply for this role at Tyler Technologies either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.