Customer Service Rep II

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Time Type:

Full time

Department:

Contact Center

All Locations:

300 Ocean Avenue – Revere

Position Summary:

We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an option, on a rotating basis.

Essential Duties and Responsibilities:

• Schedule, reschedule, and cancel appointments.
• Document clear and concise messages and route appropriately.
• Appropriately transfers calls to other departments when required.
• Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
• Process refill requests accurately and effectively, according to guidelines.
• Conduct outreach calls on behalf of clinical departments.

Requirements:

• HS Diploma/GED required.
• Excellent written and verbal communication, judgment and problem solving skills.
• Minimum of 1 year customer service, administrative, or call center experience.
• Bilingual fluency Spanish/English required.
• Knowledge of medical terminology and experience working with electronic medical record technology a plus.
• Proficient in Microsoft Office Suite.

Benefits

• Medical, dental, and vision coverage.

• Life and disability insurance.

• 401(k) retirement plan.

• Tuition reimbursement.

• Flexible spending and transportation accounts.

• Paid holidays, vacations, sick, and personal time.

• Generous staff development benefit.

• Excellent malpractice coverage.

• Pet insurance.

• And much more.

Rate: $21/hr

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail toHRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.