Customer Service Rep/Office Assistant

Spring-Green Lawn CareCharlotte, North Carolina

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Overview

Schedule

Full-time

Part-time

Career level

Senior-level

Benefits

Paid Vacation

Job Description

Job description

We are a growing Lawn Care company and looking for a customer-oriented service representative with a strong desire to serve the customer. You should enjoy talking on the phone/texting and always be positive and helpful. You should have an ability to solve problems while being enthusiastic and creative. You should be ready to learn new software and be efficient on computers. You must be able to improvise and help create systems to have an efficient office. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete data entry to our crm software
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Managing the company social media account

Skills

Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

This can be a flexible part-time position or full time with benefits. Can lead to a full-time Office Manager position for the right person with office management experience.

Compensation: $15.00 - $20.00 per hour

For generations, Spring-Green has been beautifying neighborhood lawns and landscapes and enriching lives in the communities we serve. As your locally owned and operated neighborhood lawn care professionals, we take our community and environmental responsibilities seriously. We embrace the industry’s best practices to provide tailored lawn, pest and tree service recommendations that meet the specific needs of our customers, while delivering the highest quality of service.

_{Spring-Green Lawn Care Corp. is the franchisor of the Spring-Green® franchised system. Each Spring-Green® franchised business is independently-owned and operated by an independent franchisee performing services. If you are offered, and accept, a position with a Spring-Green® franchisee, you are employed by that franchisee, and NOT by Spring-Green Lawn Care Corp., nor any of its parents or affiliates. The hiring franchisee is solely responsible for all of its employment decisions including hiring, termination, discipline, compensation and benefits. Neither Spring-Green Lawn Care Corp. nor any of its parents and affiliates have any input or involvement in such matters. Any questions about posted positions or the hiring process must be directed to the Spring-Green® franchisee posting the position.}

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FAQs About Customer Service Rep/Office Assistant Jobs at Spring-Green Lawn Care

What is the work location for this position at Spring-Green Lawn Care?

This job at Spring-Green Lawn Care is located in Charlotte, North Carolina, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Spring-Green Lawn Care?

Candidates can expect pay range between $15–$20 for this role.

What employment applies to this position at Spring-Green Lawn Care?

Spring-Green Lawn Care lists this position under the following employment categories:

Full-time
Part-time

What experience level is required for this role at Spring-Green Lawn Care?

Spring-Green Lawn Care is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Spring-Green Lawn Care for this role?

Spring-Green Lawn Care offers Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Spring-Green Lawn Care?

You can apply for this role at Spring-Green Lawn Care either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.