Customer Service Representative- Allentown

Penn Community BankAllentown, Pennsylvania

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

Job description:

Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.
Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.
Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending
Open personal and business accounts using a Bank computer system and other related third party systems. Adhere to all Bank policies and procedures when opening accounts.
Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns
Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.
Provide outstanding customer service while exhibiting a professional demeanor at all times.
Utilize the customer relationship management system to document customer conversations and send referrals to other departments.
Perform related duties as required.

Skills and Competencies

Knowledge of Bank products and services
Excellent customer service and communication skills
Ability to interact well with Team Members and customers
Strong in attention to details and accuracy
Basic computer skills
Ability to multi-task and remain organized

Education and Experience

High School diploma or equivalent required
Previous banking experience preferred

Working Conditions

Traditional office environment with no unusual work conditions; the branch maintains six day a week operations (Monday – Saturday) with operational hours depending on branch location. All branch Team Members are required to work a minimum of two (2) Saturdays per month.

Penn community Bank is an equal opportunity employer.

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FAQs About Customer Service Representative- Allentown Jobs at Penn Community Bank

What is the work location for this position at Penn Community Bank?

This job at Penn Community Bank is located in Allentown, Pennsylvania, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Penn Community Bank?

Employer has not shared pay details for this role.

What employment applies to this position at Penn Community Bank?

Penn Community Bank lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Penn Community Bank?

Penn Community Bank is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Penn Community Bank?

You can apply for this role at Penn Community Bank either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.