Customer Service Representative- Manufacturing
VomelaHigh Point, NC
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Overview
Schedule
Full-time
Career level
Entry-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
- CSR’s interact regularly with customers, Sales Representatives, Estimating, Production, Prepress, Purchasing and Delivery departments as well as with other CSR’s and outside vendors
- Responsible for daily workflow: reviews daily job report each morning to ensure all jobs are on schedule; reviews daily delivery reports and discusses any delivery concerns with the appropriate supervisors; reviews and write-up proofs to go out to clients throughout the day; turns in proofs to production when they return from customers; fills out the proper forms necessary to account for changes and additional charges; ensures jobs match the quotes before turning them into production; has jobs re-quoted if needed and informs customers of price changes in writing; enters jobs into the system; writes job number and date on all supplied materials; ensures lasers are provided to production on ALL jobs; provides folding dummies on book work; prints out Sales Call Log (“ARMS”) and discusses with Sales Representative who is to contact which accounts and when
- Resolve customer questions and problems as they arise
- Analyzes increases or decreases of business within an account and identifies reasons per quarter in combination with sales
Requirements
- High School diploma or equivalent experience
- Two years of college preferred
- One year of experience in the printing of graphics industry
- One year of experience in customer relations
- Excellent interpersonal and communication skills
- Problem solving ability
- Ability juggle numerous tasks and withstand pressure
- Ability to fluently communicate, both in writing and verbally in English
- Basic computer skills
- Ability to establish and maintain positive relationships with customers and coworkers
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
Automate your job search with Sonara.
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FAQs About Customer Service Representative- Manufacturing Jobs at Vomela
What is the work location for this position at Vomela?
This job at Vomela is located in High Point, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Vomela?
Employer has not shared pay details for this role.
What employment applies to this position at Vomela?
Vomela lists this role as a Full-time position.
What experience level is required for this role at Vomela?
Vomela is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Vomela for this role?
Vomela offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Vomela?
You can apply for this role at Vomela either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.