Customer Service Representative 1

Southeastern Freight LinesLexington, South Carolina

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Job Description

As the Customer Service Representative 1, you will be responsible for handling hundreds of incoming customer service telephone inquiries from external and internal customers. You will organize and schedule shipments for customers, transfer information to the Company’s internal system, and distribute revenue based on agreements and contracts. To excel in this role, you must have strong written and verbal communication skills.

Receive, and follow through to completion, incoming customer service inquiries. These inquiries include, but are not limited to, tracing shipments; scheduling pickups and deliveries; problem resolutions; Over, Short, and Damaged (OS&D) inquiries; pickup system inquiries; and appointment scheduling for residential deliveries. Refer customers to respective service centers for follow-up as needed. Process roll over calls from service centers that are beyond administrative capacity. Serve all customer inquiries with excellence. Utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fast-paced environment. Learn and utilize the National Motor Freight Classification. Prepare accurate quotes for customers and build estimates for potential shipments. Answer simple billing inquiries and make Freight Bill Corrections (FBCs) as needed. Educate customers on the Company’s technology (including the external website) and customer service enhancements. Maintain legible and organized records/notes and complete required paperwork in a timely manner. Retrieve and fax/email imaged documents and handle general administrative tasks for the Sales Department. Monitor website, email, and voice messaging systems for customer service opportunities as assigned.

To qualify for this role, candidates must have at least 1 year of customer service experience, either face to face or over the phone. A High School Diploma or GED is required.

Preferred candidates will have 2 years of customer service experience, either face to face or over the phone, and previous experience in the transportation industry.

Work Shift

First Shift

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FAQs About Customer Service Representative 1 Jobs at Southeastern Freight Lines

What is the work location for this position at Southeastern Freight Lines?

This job at Southeastern Freight Lines is located in Lexington, South Carolina, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Southeastern Freight Lines?

Employer has not shared pay details for this role.

What employment applies to this position at Southeastern Freight Lines?

Southeastern Freight Lines lists this role as a Full-time position.

What experience level is required for this role at Southeastern Freight Lines?

Southeastern Freight Lines is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at Southeastern Freight Lines?

You can apply for this role at Southeastern Freight Lines either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.