Customer Service Representative 835195

Grow Your Career in Customer Experience — Customer Service Representative in Roseburg, OR! Urgently HiringJob Title: Customer Service RepresentativePay: Starting at $16/hourHours: Monday – Friday, 8-hour shifts (see schedule below)Start Date: ASAPAre you someone who thrives in a fast-paced environment and enjoys helping people? Join a close-knit, team-oriented company in Roseburg, Oregon, where collaboration, communication, and customer satisfaction are at the heart of everything we do. This is a great opportunity for someone who is quick to learn, detail-oriented, and passionate about delivering exceptional service.As a Customer Service Representative, you’ll be the first point of contact for customers, primarily through email and phone communication, ensuring a positive and professional experience. Your role will include, but is not limited to:Customer Interaction & Support: Handle incoming phone calls, respond to emails, and manage web-based inquiries. Provide prompt, professional, and friendly support while addressing questions, concerns, and product-related inquiries.Problem Solving & Resolution: Gather and assess customer information to resolve issues efficiently. Escalate complex concerns when needed and follow through to ensure complete resolution.Documentation & Coordination: Accurately document customer interactions, complaints, and resolutions. Work cross-functionally with internal teams to address customer needs and improve processes.Order & Return Processing: Assist customers with product returns and ensure proper handling and documentation of return requests.Schedule & Work Environment:

• Full-time, Monday through Friday (8-hour shifts)
• Training Schedule (first 3 months): 6:00 AM – 2:30 PM
• Post-training Schedule: 7:00 AM – 3:30 PM
• 30-minute lunch break
• In-office position (no remote work available)
• Casual, supportive, and collaborative team environment

What You’ll Bring:

• Strong customer service mindset and interpersonal skills
• Excellent verbal and written communication abilities
• Active listening skills and a friendly, approachable demeanor
• Strong problem-solving and conflict resolution skills
• High attention to detail and accuracy
• Ability to multitask and stay organized in a fast-paced environment
• Resilience and professionalism when handling difficult conversations
• Ability to balance customer advocacy with company policies
• Proficiency with computers, including Microsoft Office (especially Excel)
• Typing speed of at least 40 WPM
• Team-oriented attitude with a proactive mindset

Why Join This Team?

• Be part of a supportive, close-knit team that values collaboration
• Opportunity to grow within a fast-paced and dynamic environment
• Make a meaningful impact by delivering excellent customer experiences
• Eligible for PTO, vacation, and holiday pay after probationary period

Location & Details:This position is located in Roseburg, OR and is a full-time, in-office role. The team fosters a positive, results-driven environment that values both performance and work-life balance.Ready to Apply?If you’re an organized, quick-learning professional with a passion for helping others, we’d love to hear from you. Apply today and take the next step in your customer service career!#STRB