Customer Service Representative Agents

Join a Team That's Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

We are seeking detail-oriented and customer-focused Customer Service Representatives. This role is responsible for managing inbound and outbound customer requests, coordinating service appointments, and ensuring a seamless experience across all customer touchpoints.

Compensation: $17.50 per hour plus potential bonuses

What You'll Do:

Key Responsibilities:

• Respond to inbound and outbound requests for priority service appointments via phone, email, chat, and customer portals
• Schedule, reschedule, and cancel appointments in coordination with capacity planners and dispatch teams
• Handle a variety of customer inquiries including billing questions, technician ETAs, scheduling concerns, and product/service information
• Resolve customer issues by identifying needs, researching solutions, and escalating when necessary
• Maintain accurate customer records and update account information in internal systems
• Accurately document and disposition all interactions in call monitoring software
• Process payments in compliance with CPI regulations (when applicable)
• Collaborate with Sales and Service Coordinators to improve scheduling accuracy and response times
• Communicate service status updates to customers in a timely and professional manner
• Support dispatch operations as needed to ensure efficient service delivery
• Create and process invoices and maintain reporting requirements
• Stay up to date on company products, services, and promotions
• Maintain reliable attendance and consistent on-time performance
• Perform additional duties as assigned

What We're Looking For:

• Strong communication skills across phone, email, and chat channels
• Ability to multitask in a fast-paced, high-volume environment
• Excellent problem-solving and organizational skills
• High attention to detail and accuracy
• Customer-first mindset with a professional and positive attitude
• Experience with scheduling systems, CRM tools, or call center software is an asset

Shift Availability:

• Ability to work full-time (40-hours per week) year round.
• Open Availability Monday to Sunday

Work Environment & Location

• For all hybrid positions we require a minimum of 3 months 100% onsite at the start of employment. Hybrid is assigned based on performance and attendance adherence.
• Our office is located at 4410 E Claiborne Square, Hampton, VA 23666, USA

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

• Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.

• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.

• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

• Rewarding Work: Help businesses grow while making a real difference in people's lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

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LinkedIn: Bill Gosling Outsourcing

Website - https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.

Bill Gosling Outsourcing - Where your career thrives!