Customer Service Representative and Job Dispatcher
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Overview
Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$17-$24/hour
Benefits
Health Insurance
Dental Insurance
Paid Vacation
Job Description
Benefits:
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
Job SummaryFirst and foremost, your role as a Client Care Representative/Dispatcher is vital to the company's success. You are the first chance to make an impactful impression on our customers.
Benefits/Perks
- Benefits: Health insurance per diems
- Base Salary + Bonus Opportunity: Performance-based commissions and bonuses
- Time Off: Paid holidays and accruable vacation
- Flexible work schedule: Can accommodate midweek appointments
- Paid New Hire Training: Onboarding includes learning alongside a trained technician
- Learn a New Trade: Develop skills within the industry
- Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
- Small Business: Local business with an owner who works alongside the team each day
- Mentorship Opportunities: Ongoing training and career development
Responsibilities
- Promptly answer incoming phone calls
- Caringly assist callers with their needs
- Effectively communicate via LiveChat, Email, and other forms of electronic communications
- Accurately schedule repair appointments based on service area and scope of work
- Actively communicate with the Dispatch Team regarding availability and skill sets
- Assist other team members as needed to accomplish shared goals
Qualifications
- Computer and data entry proficiency (Microsoft Office and iOS)
- Previous Call Center/Dispatch experience preferred
- Working knowledge of ServiceTitan is a plus
- Friendly, outgoing, and service driven
Company Overview24-hour residential and commercial plumbing service and repair company looking for our next plumbing superstars! This is not your typical old-school plumbing shop- we are a fast-paced and one-of-a-kind operation.
Compensation: $17.00 - $24.00 per hour
Rooter-Man remains the number one choice for professional plumbing, sewer, and drain cleaning services. Rooter-Man offers fast and dependable services for all of your drain and plumbing needs. Rooter-Man is part of the national family of home services brands called Premium Service Brands. We offer great opportunities for you to work and grow with us.Rooterman also has a Chimney Service division for those interested in a career in chimneys, brick work, general masonry, and/or fireplaces.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Representative and Job Dispatcher Jobs at RooterMan
What is the work location for this position at RooterMan?
This job at RooterMan is located in Muncie, Indiana, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at RooterMan?
Candidates can expect a pay range of $17–$24 per hour for this role.
What employment applies to this position at RooterMan?
RooterMan lists this position under the following employment categories:
- Flexible-schedule
- Full-time
What experience level is required for this role at RooterMan?
RooterMan is looking for a candidate with "Senior-level" experience level.
What benefits are offered by RooterMan for this role?
RooterMan offers following benefits: Health Insurance, Dental Insurance, Paid Vacation, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at RooterMan?
You can apply for this role at RooterMan either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.