Customer Service Representative and Production Manager

A to Z MediaPortland, Oregon

$45,000 - $65,000 / year

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Hybrid remote

Compensation

$45,000-$65,000/year

Job Description

A to Z Media, founded in 1994, is a family-owned company specializing in CD, DVD, and vinyl manufacturing services. For over 30 years, we have been committed to delivering exceptional customer service, high-quality products, and competitive pricing for our global clientele. We work closely with clients to provide bespoke manufacturing solutions, including special printing, packaging, production, and logistical support. Our clients range from indie labels and branding agencies to distributors and Fortune 500 companies. At A to Z Media, we pride ourselves on being a true partner in bringing creative visions to life. This is an incredible opportunity to join a growing creative, high performance and fun Company integrated with music and other creative industries.The ideal candidate is a problem solver and is up for everything - no task or project is too large or too small. It is important to us that you are 'hands on' and willing to tackle any challenge.ResponsibilitiesThe primary role is to work closely with our client base to understand their release schedules and priorities, and to ensure the best possible customer service.You will be tracking and driving the process from end to end which includes -

Working with internal art department trafficking jobs through design/proofing stage
Issuing purchase orders to all vendors, both domestic and international
Trafficking all projects through print, manufacturing and delivery to final destination
Communicating on a regular basis with the client as to the status of their projects
Communicating via phone, email, zoom, etc., both domestic and international
Maintaining an accurate production schedule and generate weekly status reports for clients
Navigate internal schedules for domestic and international projects
Correctly invoicing clients and ensuring that all billable parts are included
Liaise with in-house Sales personnel as and when necessary
Additional duties and responsibilities as assigned

Qualifications

The ideal candidate is

Client-focused and quality-obsessed
Proactive not reactive
A problem solver
A great communicator
A great collaborator
Enthusiastic and self-motivated
Detail oriented and organized
Able to project manage and see a project through from start to finish
Able to work well under pressure
Not afraid to learn new things

The ideal candidate has

Excellent organizational skills including in-box management
Excellent time management skills
Excellent phone manner and people skills
A team player attitude
Knowledge of Microsoft Office
Knowledge of Google Suite
A love of music

$45,000 - $65,000, Full Time, On-Site to Hybrid

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FAQs About Customer Service Representative and Production Manager Jobs at A to Z Media

What is the work location for this position at A to Z Media?

This job at A to Z Media is located in Portland, Oregon, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at A to Z Media?

Candidates can expect a pay range of $45,000 and $65,000 per year.

What employment applies to this position at A to Z Media?

A to Z Media lists this role as a Full-time position.

What experience level is required for this role at A to Z Media?

A to Z Media is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at A to Z Media?

You can apply for this role at A to Z Media either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.