Customer Service Representative - Insurance

AAASan Antonio, Texas

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Customer Service Representative - Insurance

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team.

If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

What We Offer

Starting Pay: $23.00 – $25.00/hour
Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)
Location Requirement: must reside within 80 miles of 18160 San Pedro Ave, San Antonio, TX 78232
Remote Training Schedule: Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am-9:00pm Monday–Friday, with occasional Saturday shifts between 9:00am-7:00pm. If training is scheduled on a Saturday, a weekday off will be provided.
Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am-9:15pm Monday-Friday, and every Saturday between 9:00am-7:15pm. One weekday off will be provided each week.
Comprehensive Benefits Package
Growth & Advancement Opportunities

What You’ll Do

Answer inbound calls and assist members with questions related to AAA memberships
Deliver personalized, proactive solutions and recommend valuable products and services
Engage with members using strong communication and a friendly, problem-solving mindset
Think quickly and critically to resolve issues—this is not a scripted environment
Navigate multiple systems and tools while actively listening and multitasking
Maintain a positive, can-do attitude in a fast-paced and evolving environment
Participate in ongoing coaching and development to continually enhance your performance

Work-From-Home Requirements

Dedicated, quiet workspace without interruptions.
You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
Demonstrated ability to uphold productivity and confidentiality in a remote setting.
Regular attendance in virtual team meetings and training sessions.
Availability during standard business hours and flexibility for possible shift adjustments.

What You’ll Need

Prior customer service experience (recent call center experience preferred)
Spanish fluency is a plus!
Excellent communication skills (written, verbal, and listening)
Ability to multitask and navigate computer systems in real time
A flexible, “can-do” mindset and willingness to adapt to change
High school diploma or GED
Ability to pass a background check and drug screening
Must reside within 80 miles of 18160 San Pedro Ave, San Antonio, TX 78232

Remarkable benefits:

Health coverage for medical, dental, vision

401(K) saving plans with company match AND Pension

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

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FAQs About Customer Service Representative - Insurance Jobs at AAA

What is the work location for this position at AAA?

This job at AAA is located in San Antonio, Texas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at AAA?

Candidates can expect pay range between $23–$25 for this role.

What employment applies to this position at AAA?

AAA lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at AAA?

AAA is looking for a candidate with "Senior-level" experience level.

Does AAA allow remote work for this role?

Yes, this position at AAA supports remote work, giving candidates the flexibility to work outside the primary office location.

What is the process to apply for this position at AAA?

You can apply for this role at AAA either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.