Customer Service Representative
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
Option for remote
Compensation
$17-$20/hour
Benefits
Career Development
Job Description
Benefits:
- Bonus based on performance
- Opportunity for advancement
- Training & development
Aaron Services: Plumbing, Heating, Cooling in Suwanee, GA is looking to hire a part-time Customer Service Representative (CSR) to schedule appointments and provide general office support. Are you friendly and highly organized? Would you like to work in a supportive, positive environment with a family-owned company? Do you want the option to work from home? If so, please read on!
This admin position earns a starting competitive wage of $17 to $20 per hour. Room for advancement is available.--> Training for the position must be completed in our Suwanee, GA location. Once the in office training is complete, the position will be fully work from home. If this sounds like the right admin opportunity for you, apply today!
QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR)
- Attention to detail
- Strong computer skills
- Excellent written and verbal communication skills
- Experience as a plumbing or HVAC customer service rep is highly preferred.
- Experience with ServiceTitan software is also highly preferred!Are you attentive to detail? Do you enjoy meeting new people and interacting over the phone? Are you extremely organized and capable of balancing a complicated schedule? If yes, you might just be perfect for this opportunity to work from home!
WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR)
This part-time position typically works Monday, Wednesday, Thursday 3:00 PM to 6:00 PM and Friday from 8:30 AM to 6:00 PM. Additional work from home hours are available to those who are interested.
ABOUT AARON SERVICES
We are a family-owned and operated company that has been providing superior plumbing and HVAC services to the residents and business owners of Georgia since 1985. Our mission is to supply each customer with a positive experience through practicing honesty and top-quality workmanship. We hold A ratings with both the Better Business Bureau and Angie's list. Additionally, we have consistently received a variety of other awards for exceptional performance and customer satisfaction.
We owe our unwavering success to our team of highly professional employees. To thank them for all they do, we offer competitive pay, great benefits, and an uplifting work environment. A positive and supportive culture is something we consistently advocate for. If you're looking to join a place where you feel right at home, look no further!
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (CSR)
As a Customer Service Representative (CSR), you are the cheerful voice of our company. When clients call, you answer the phone and greet them with a friendly attitude. Depending on their specific needs, you answer their questions, connect them with the information they're looking for, or forward their message to the appropriate person. If they're calling about a service need, you help them get it scheduled. Then, you communicate the details of the job to our service team, keeping accurate documentation and using software like ServiceTitan to help all our teams work together effectively.
In addition to working with customers and scheduling appointments, you keep our office organized. You handle miscellaneous admin tasks that contribute to our overall efficiency. Your satisfaction comes from supporting a great team and connecting customers to the services they need!
ARE YOU READY TO JOIN OUR OFFICE TEAM?
If you feel that you would be right for this admin job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 30024
Flexible work from home options available.
Compensation: $17.00 - $20.00 per hour
About Us
Aaron Services: Plumbing, Heating, Cooling was founded over thirty five years ago by Timothy W. Adams, a third generation Master Plumber. Today he works with his son, Aaron, a fourth generation Master Plumber to manage a team of highly trained, licensed technicians committed to customer satisfaction and providing high quality plumbing and heating and cooling services.
We are family-owned and operated. Our mission is to provide an honest and high quality service. Aaron Plumbing technicians are licensed and knowledgeable, and our commitment to customer satisfaction shows in everything we do! Aaron Heating and Cooling employs NATE certified, experienced technicians.
HVAC & Plumbing Jobs with Peace of Mind
Aaron Services believes in Peace of Mind for our customers and our team members. Peace of Mind for our employees means a compensation level that ensures a high quality of life for you and your family. It means a work life balance that enables you to spend time with the people you love, doing the things you enjoy. It means a team of positive leaders and support staff committed to your success. It means an excellent benefits package and a well maintained, high end company owned truck.
Ready to Join the Best?
We work hard to be the best place to work! Do you have a positive attitude, enjoy working with others, and solving problems? Do you hold yourself to the highest standard of service and workmanship? If so, we would love to speak with you about joining our team! Our commitment to our core values of Efficiency, Integrity, Exceptional Service, and Being Driven Toward Excellence keeps our phones ringing and our schedule full.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Representative Jobs at Aaron Plumbing
What is the work location for this position at Aaron Plumbing?
This job at Aaron Plumbing is located in Suwanee, Georgia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Aaron Plumbing?
Candidates can expect a pay range of $17–$20 per hour for this role.
What employment applies to this position at Aaron Plumbing?
Aaron Plumbing lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Aaron Plumbing?
Aaron Plumbing is looking for a candidate with "Senior-level" experience level.
Does Aaron Plumbing allow remote work for this role?
Yes, this position at Aaron Plumbing supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Aaron Plumbing for this role?
Aaron Plumbing offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Aaron Plumbing?
You can apply for this role at Aaron Plumbing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.