Customer Service Representative

Ace Handyman Services Lake NormanHuntersville, North Carolina

$14 - $18 / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$14-$18/hour

Benefits

Career Development

Health & Wellness Programs

Job Description

Replies within 24 hours

Benefits:

Bonus based on performance
Competitive salary
Opportunity for advancement
Training & development
Wellness resources

Customer Service Representative – Ace Handyman Services Lake Norman

At Ace Handyman Services Lake Norman, our Customer Service Representatives play a vital role in delivering an exceptional customer experience from the first phone call to the completion of each project. As the primary point of contact for homeowners, this position is responsible for building customer relationships, scheduling appointments, coordinating service requests, and ensuring smooth communication between customers and our craftsmen.

The ideal candidate is friendly, organized, detail-oriented, and passionate about helping people. This role requires strong communication skills, the ability to multitask in a fast-paced environment, and a commitment to providing outstanding service that reflects our reputation for quality and professionalism.

Key Responsibilities:

Answer incoming calls and respond to customer inquiries professionally and promptly
Schedule appointments and coordinate service requests using company software
Communicate effectively with customers, craftsmen, and management
Follow up with customers regarding estimates, appointments, and completed projects
Assist with customer concerns and help ensure a positive resolution
Maintain accurate customer records and job information
Support daily office operations and contribute to overall team success

What We're Looking For:

Excellent customer service and communication skills
Strong organizational and time-management abilities
Comfortable using computers, scheduling software, and office applications
Ability to multitask and prioritize responsibilities effectively
Positive attitude, professionalism, and attention to detail
Previous customer service, administrative, scheduling, or call center experience is preferred but not required

Why Join Ace Handyman Services Lake Norman?

Supportive team environment
Opportunity for professional growth and development
Meaningful work helping homeowners maintain and improve their homes
A company culture built on trust, reliability, and exceptional service

If you enjoy helping customers, solving problems, and being part of a team that takes pride in delivering quality service, we encourage you to apply.

Compensation: $14.00 - $18.00 per hour

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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FAQs About Customer Service Representative Jobs at Ace Handyman Services Lake Norman

What is the work location for this position at Ace Handyman Services Lake Norman?

This job at Ace Handyman Services Lake Norman is located in Huntersville, North Carolina, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Ace Handyman Services Lake Norman?

Candidates can expect a pay range of $14–$18 per hour for this role.

What employment applies to this position at Ace Handyman Services Lake Norman?

Ace Handyman Services Lake Norman lists this role as a Full-time position.

What experience level is required for this role at Ace Handyman Services Lake Norman?

Ace Handyman Services Lake Norman is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Ace Handyman Services Lake Norman for this role?

Ace Handyman Services Lake Norman offers following benefits: Career Development and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Ace Handyman Services Lake Norman?

You can apply for this role at Ace Handyman Services Lake Norman either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.