Customer Service Representative

Ace Handyman Services SandhillsWhispering Pines, North Carolina

$15+ / hour

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Overview

Schedule

Flexible-schedule

Full-time

Part-time

Career level

Senior-level

Compensation

$15+/hour

Benefits

Career Development

Job Description

Benefits:

Competitive salary
Employee discounts
Flexible schedule

About Us

Ace Handyman Services Sandhills is a locally owned and operated home services company serving Southern Pines, Pinehurst, and surrounding Moore County areas. We specialize in providing a high-quality, professional handyman experience with exceptional customer service.

Job Summary

We are looking for a Customer Service Representative (CSR) who is friendly, organized, and detail-oriented to support our growing team. This role is the first point of contact for our customers and plays a key role in scheduling jobs, managing communication, and ensuring a smooth customer experience.Responsibilities

Answer inbound calls and respond to customer inquiries
Schedule and coordinate service appointments
Communicate job details, timelines, and expectations to customers
Dispatch and support craftsmen with daily schedules
Follow up on estimates, open jobs, and customer satisfaction
Maintain accurate customer and job records
Assist with general office and administrative tasks

Qualifications

2+ years of customer service, scheduling, or administrative experience preferred
Strong phone and communication skills
Highly organized with strong attention to detail
Comfortable using computers and scheduling software (ServiceTitan experience is a plus)
Ability to multitask and stay calm in a fast-paced environment
Positive attitude and team-oriented mindset

Preferred Experience (Not Required)

Home services, construction, or trades industry experience
Dispatching or scheduling field teams
CRM or field service software (ServiceTitan, Housecall Pro, etc.)

Benefits

Flexible part-time schedule
Competitive hourly pay
Opportunity for growth within a growing local business
Supportive team environment

Compensation: $15.00 per hour

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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FAQs About Customer Service Representative Jobs at Ace Handyman Services Sandhills

What is the work location for this position at Ace Handyman Services Sandhills?

This job at Ace Handyman Services Sandhills is located in Whispering Pines, North Carolina, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Ace Handyman Services Sandhills?

Candidates can expect a pay range of $15 (per hour).

What employment applies to this position at Ace Handyman Services Sandhills?

Ace Handyman Services Sandhills lists this position under the following employment categories:

Flexible-schedule
Full-time
Part-time

What experience level is required for this role at Ace Handyman Services Sandhills?

Ace Handyman Services Sandhills is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Ace Handyman Services Sandhills for this role?

Ace Handyman Services Sandhills offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Ace Handyman Services Sandhills?

You can apply for this role at Ace Handyman Services Sandhills either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.