Customer Service Representative / Team Support
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Overview
Schedule
Full-time
Career level
Senior-level
Compensation
$18-$25/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
This is a long-term posting that will remain open until filled. Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department.
- Answer all incoming calls by the second ring
- Thoroughly vet and route incoming calls in a timely manner to appropriate staff members.
- When staff members aren’t available to take their phone calls always give the caller a choice of leaving voice mail or a message.
- Contact proper team members with immediate customer concerns. If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager.
- Maintain customer database.
- Take customer payments
- Email customer invoices or receipts
- Assist with simple on call messages of cancelations, payments, receipts or estimates
- Answer simple customer questions
- Assist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician.
- Maintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessary
- Assist team members with simple tasks
- Needs to have great attention to detail
- Needs to possess strong organizational skills
- Proficient at multi-tasking
- Above Average computer skills
- Needs strong verbal and written communication skills
- Strong Team orientation
- Other projects or duties as assigned
Experience with Service Titan a PLUS!
Compensation: $18.00 - $25.00 per hour
Nestled in the heart of the Columbia River Gorge, we have proudly serviced areas between Gresham and The Dalles for over 16 years. Being apart of the A&E Team is so much more than just a job; we are committed to prioritizing our community and neighbors, offering honest, transparent solutions tailored to serve the people we care for.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Representative / Team Support Jobs at A&E Plumbing, Heating & Air
What is the work location for this position at A&E Plumbing, Heating & Air?
This job at A&E Plumbing, Heating & Air is located in Gresham, Oregon, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at A&E Plumbing, Heating & Air?
Candidates can expect a pay range of $18–$25 per hour for this role.
What employment applies to this position at A&E Plumbing, Heating & Air?
A&E Plumbing, Heating & Air lists this role as a Full-time position.
What experience level is required for this role at A&E Plumbing, Heating & Air?
A&E Plumbing, Heating & Air is looking for a candidate with "Senior-level" experience level.
What benefits are offered by A&E Plumbing, Heating & Air for this role?
A&E Plumbing, Heating & Air offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at A&E Plumbing, Heating & Air?
You can apply for this role at A&E Plumbing, Heating & Air either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.