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Customer Service Representative

Airborne Maintenance & Engineering ServicesWilmington, OH
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Overview

Career level
Senior-level
Remote
On-site

Job Description

Provides customer support to internal and external customers by coordinating with operations teams, project managers, and contracted labor vendors to ensure customer expectations are met and service needs are addressed.

Essential Duties & Responsibilities

  • Coordinate communication between operations teams, customer project managers, and contracted labor vendors.

  • Provide general support across product lines.

  • Serve as the primary liaison for onsite customers, coordinating with internal workgroups to meet customer expectations.

  • Manage temporary work units for onsite customer management.

  • Maintain positive customer relationships and promote customer satisfaction.

  • Assist with invoice preparation and reconciliation.

Required Qualifications

  • Strong customer service and relationship management skills.

  • Excellent organizational, oral, written, and presentation skills.

  • Strong problem-solving abilities and attention to detail.

  • Ability to multitask, work independently and collaboratively, and produce accurate, complete work.

  • Proficiency in Microsoft Office applications.

  • Professional appearance and attire during customer visits.

  • Ability to travel for customer visits as needed.

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FAQs About Customer Service Representative Jobs at Airborne Maintenance & Engineering Services

What is the work location for this position at Airborne Maintenance & Engineering Services?
This job at Airborne Maintenance & Engineering Services is located in Wilmington, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Airborne Maintenance & Engineering Services?
Employer has not shared pay details for this role.
What employment applies to this position at Airborne Maintenance & Engineering Services?
The employer has not provided this information. This may be discussed during the hiring process.
What experience level is required for this role at Airborne Maintenance & Engineering Services?
Airborne Maintenance & Engineering Services is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Airborne Maintenance & Engineering Services?
You can apply for this role at Airborne Maintenance & Engineering Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.