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Customer Service Representative

AirMax Heating and CoolingWilmington, North Carolina

$17+ / hour

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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$17+/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Join a Local Leader in Heating & Air ConditioningWe’re a well-established, locally owned HVAC company looking for a dependable, detail-oriented Customer Service Representative to help keep our operations running smoothly. If you enjoy organization, problem-solving, and working with a supportive team, this is the role for you!

What You’ll Do:

  • Enter service calls in Service Titan operating system

  • Answer customer calls with professionalism

  • Register HVAC equipment and update internal records

  • Handle invoicing and maintain customer account information

  • Provide administrative support across multiple departments

  • Collaborate with the team to ensure smooth daily operations

What You Bring:

  • Strong customer service and communication skills

  • Ability to multi-task, problem-solve, and stay calm under pressure

  • Proficiency in Microsoft Outlook, Excel, and Word

  • Excellent organization and attention to detail

  • Service Titan and HVAC experience a plus (but not required)

Schedule:

  • Monday–Friday | 8:00 AM – 5:00 PM

  • Occasional overtime as needed

Compensation & Benefits:

  • $17/hr starting pay

  • Medical, Dental, and Vision Insurance

  • Short- & Long-Term Disability

  • 401(k) + matching

  • Life Insurance

  • Paid Time Off

We’re an Equal Opportunity Employer – We welcome applicants from all backgrounds and are committed to building an inclusive workplace.

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FAQs About Customer Service Representative Jobs at AirMax Heating and Cooling

What is the work location for this position at AirMax Heating and Cooling?
This job at AirMax Heating and Cooling is located in Wilmington, North Carolina, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at AirMax Heating and Cooling?
Candidates can expect a pay range of $17 (per hour).
What employment applies to this position at AirMax Heating and Cooling?
AirMax Heating and Cooling lists this role as a Full-time position.
What experience level is required for this role at AirMax Heating and Cooling?
AirMax Heating and Cooling is looking for a candidate with "Senior-level" experience level.
What benefits are offered by AirMax Heating and Cooling for this role?
AirMax Heating and Cooling offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at AirMax Heating and Cooling?
You can apply for this role at AirMax Heating and Cooling either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.