Customer Service Representative - Craig, Haines, Or Wrangell, Alaska

Alaska Power and TelephoneHaines, AK

$24 - $24 / hour

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Overview

Compensation

$24-$24/hour

Job Description

Customer Service Representative – Craig, Haines or Wrangell, Alaska Power & Telephone (AP&T)

Are you looking for a meaningful career in a close-knit community where your work truly makes a difference? Alaska Power & Telephone is seeking a full-time Customer Service Representative (CSR) in Craig, Haines or Wrangell, Alaska. This is an in-person role-not remote-serving as a vital connection between our company and the customers who rely on us every day.

About the Role

As a CSR, you'll be the friendly face and helpful voice of AP&T. You'll assist customers with power and telecom services, process payments, answer calls, and support billing and administrative tasks. You'll also help promote our services and ensure every customer interaction reflects our commitment to reliability and care.

What We're Looking For

We're seeking someone dependable, calm under pressure, and passionate about helping others. You thrive in a fast-paced environment, enjoy learning new things, and communicate clearly and kindly.

Minimum Qualifications

High School Diploma or GED
1–2 years of office or customer service experience
Proficiency with Microsoft Office and 10-key
Valid driver's license and insurability by AP&T
Willingness to travel occasionally for training or meetings
Ability to pass a background check and drug May be subject to random testing without notice.
Resilience to Alaska's rugged weather and remote conditions

Compensation & Benefits

Starting pay: $24.00/hour (DOE)
Generous benefits package, including medical, dental, vision, and 401(k)
$5,000 annual medical travel reimbursement
Up to $125 annual medevac insurance reimbursement
Employee stock ownership options
$200.00 in company logowear
Ongoing employee appreciation and recognition

Why AP&T?

We're a small, employee-owned utility serving over 40 Alaskan communities and villages. Our team is deeply rooted in the places we serve, and we take pride in keeping the lights on and the lines connected. At AP&T, you're not just an employee-your part of a mission to support rural Alaska's future.

EEO Employer/Vets/Disabled | Drug & Alcohol-Free Workplace

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FAQs About Customer Service Representative - Craig, Haines, Or Wrangell, Alaska Jobs at Alaska Power and Telephone

What is the work location for this position at Alaska Power and Telephone?

This job at Alaska Power and Telephone is located in Haines, AK, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Alaska Power and Telephone?

Candidates can expect a pay range of $24–$24 per hour for this role.

What employment applies to this position at Alaska Power and Telephone?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Alaska Power and Telephone?

You can apply for this role at Alaska Power and Telephone either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.