Customer Service Representative

Alaska Power & Telephone Company (AP&T)Wrangell, AK

$24+ / hour

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Overview

Schedule

Full-time

Part-time

Career level

Entry-level

Remote

On-site

Compensation

$24+/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Customer Service Representative

Starting pay: $24.00/hour (DOE)

Are you looking for a meaningful career in a close-knit community where your work truly makes a difference? Alaska PowerTelephone is seeking a full-time or part-time Customer Service Representative (CSR) in Craig, Haines, Ketchikan, Petersburg or Wrangell, Alaska. This is an in-person role that requires residence in one of these Alaska locations.

We're looking for someone who is dependable, calm under pressure, and genuinely passionate about helping others. The ideal candidate thrives in a fast-paced environment, enjoys learning new skills, and communicates clearly, kindly, and professionally. This role serves as a vital connection between our company and the customers who rely on us every day.

This is an in-person position-not remote-and plays a key role in supporting our communities through reliable service and customer care.

About the Role:

As a CSR, you'll be the friendly face and helpful voice of AP&T. You'll assist customers with power and telecom services, process payments, answer calls, and support billing and administrative tasks. You'll also help promote our services and ensure every customer interaction reflects our commitment to reliability and care.

What We're Looking For:

We're seeking someone dependable, calm under pressure, and passionate about helping others. You thrive in a fast-paced environment, enjoy learning new things, and communicate clearly and kindly.

Compensation/ Benefits for Full-Time Employment:

Starting pay: $24.00/hour (DOE)
Generous benefits package, including medical, dental, vision, and 401(k)
$5,000 annual medical travel reimbursement
Up to $125 annual medevac insurance reimbursement
Employee stock ownership options
$200.00 in company logowear
Ongoing employee appreciation and recognition

Minimum Qualifications:

High School Diploma or GED
1-2 years of office or customer service experience
Proficiency with Microsoft Office and 10-key
Valid driver's license and insurability by AP&T
Willingness to travel occasionally for training or meetings
Ability to professionally represent AP&T and promote our services at community events and outreach activities.
Ability to pass a background check and drug screening. May be subject to random testing without notice.
Resilience to Alaska's rugged weather and remote conditions

Why AP&T?

We're a small, employee-owned utility serving over 40 Alaskan communities and villages. Our team is deeply rooted in the places we serve, and we take pride in keeping the lights on and the lines connected. At AP&T, you're not just an employee-your part of a mission to support rural Alaska's future.

Pay: From $24.00 per hour

Expected hours: 40 per week

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FAQs About Customer Service Representative Jobs at Alaska Power & Telephone Company (AP&T)

What is the work location for this position at Alaska Power & Telephone Company (AP&T)?

This job at Alaska Power & Telephone Company (AP&T) is located in Wrangell, AK, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Alaska Power & Telephone Company (AP&T)?

Candidates can expect a pay range of $24 (per hour).

What employment applies to this position at Alaska Power & Telephone Company (AP&T)?

Alaska Power & Telephone Company (AP&T) lists this position under the following employment categories:

Full-time
Part-time

What experience level is required for this role at Alaska Power & Telephone Company (AP&T)?

Alaska Power & Telephone Company (AP&T) is looking for a candidate with "Entry-level" experience level.

What benefits are offered by Alaska Power & Telephone Company (AP&T) for this role?

Alaska Power & Telephone Company (AP&T) offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Alaska Power & Telephone Company (AP&T)?

You can apply for this role at Alaska Power & Telephone Company (AP&T) either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.