Customer Service Representative (Office And Administrative Support)
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Overview
Job Description
Manage and maintain executives’ or teams’ schedules, appointments, and meetings.
Handle correspondence, emails, and phone calls in a professional and timely manner.
Prepare reports, presentations, and other documents as needed.
Organize and maintain office files, records, and databases.
Assist with basic bookkeeping and invoicing as necessary.
Coordinate office supplies and ensure the office is well-organized and equipped.
Customer Service :
Respond promptly to customer inquiries via phone, email, and chat.
Provide excellent service, ensuring customer satisfaction and addressing concerns or complaints in a professional manner.
Process orders, returns, and exchanges.
Maintain customer records and update information as needed.
Help resolve any issues or concerns customers may have, offering solutions in a clear and friendly way.
Follow up with customers to ensure their needs were met.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.