Customer Service Representative
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Overview
Schedule
Alternate-schedule
Part-time
Career level
Senior-level
Compensation
$16-$19/hour
Benefits
Career Development
Job Description
Alvies is looking for a Customer Service Representative to assist with a number of customer service initiatives.
This role will report to our Operations team, assisting him with customer questions, complaints, concerns, and more often than not, compliments. This is a great opportunity to gain customer service experience while getting a peek behind the scenes of life at a fast-growing e-commerce brand. If you have experience with Shopify software, that is a huge plus. (put it on your resume!)
This position is part-time and can accommodate flexible hours during the week and set hours on the weekend. You will be working with a small team to provide the highest level of customer service, which we at Alvies hold as a pillar of our business. Elevation to a full-time position in the future based on performance.
WHO YOU ARE:
Our ideal candidate will have:
- Experience with Shopify is a huge plus!
- A friendly demeanor and positive attitude bordering on the annoying
- An outgoing personality and comfortable speaking with people from around the country.
- Previous experience in the footwear industry
- A determination to WOW customers with every interaction is a must.
- Basic computer skills
- Strong work ethic
- A heart for leather boots and flip-flops
WHAT YOU’LL DO:
- Answer phone calls and respond to emails from customers during scheduled business hours (M-F Flexible, Sat & Sunday set hours)
- Problem-solve a variety of concerns that a customer may have, including but not limited to: fit, returns, order status, shipping, etc.
- Work with our team to quickly resolve customer issues.
Compensation: $16.00 - $19.00 per hour
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FAQs About Customer Service Representative Jobs at Alvies
What is the work location for this position at Alvies?
This job at Alvies is located in Austin, Texas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Alvies?
Candidates can expect a pay range of $16–$19 per hour for this role.
What employment applies to this position at Alvies?
Alvies lists this position under the following employment categories:
- Alternate-schedule
- Part-time
What experience level is required for this role at Alvies?
Alvies is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Alvies for this role?
Alvies offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Alvies?
You can apply for this role at Alvies either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.