Customer Service Representative

Chathams Small Animal Hospital is excited to welcome a friendly, motivated Customer Service Representative to our growing team! If you love working with people, have a passion for pets, and thrive in a fast-paced environment, this could be the perfect role for you.

Our Customer Service Representatives are the heart of our practice—they are often the first point of contact for our clients and play a vital role in creating a positive experience for both pets and their people.

About us:We are a multi-doctor small animal practice serving canines and felines. Our team focuses on individualized care and medical protocols tailored to each patient and client.

What you’ll do day to day:

• Greet clients with warmth and professionalism, in person and over the phone

• Answer a multi-line phone system and assist clients efficiently

• Schedule appointments accurately, including identifying urgent vs. non-urgent needs

• Process payments, refunds, and credits

• Maintain and update patient records with attention to detail

• Respond to client emails and navigate multiple veterinary software platforms

• Learn and become comfortable with basic veterinary terminology and products

What we’re looking for:

• A positive, friendly attitude and strong communication skills

• Ability to multitask and stay organized in a busy environment

• A team player who collaborates well with doctors and support staff

• Commitment to maintaining a professional, supportive workplace culture

Skills & Qualifications:

• High School Diploma, GED, or equivalent required

• At least one year of customer service experience preferred

• Ability to communicate effectively, both verbally and in writing

• Ability to lift up to 50 pounds and assist as needed in a clinical environment

Schedule expectations:

• Evening shifts are required

• Must be available to work Saturdays as needed (we are typically only open 1–2 Saturdays per month)

Compensation & Benefits

• $18 per hour

• Health and dental insurance

• Paid time off

• 401(k) with company matching

• Employee discounts for your pets

If you’re passionate about animals, enjoy helping people, and want to be part of a supportive, caring veterinary team, we’d love to hear from you!

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.