Customer Service Representative

Apex Pros Plumbing, Electrical, Heating and AirDublin, OH

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Apex Plumbing, Electric, Heating, and Air is a fast-growing residential plumbing company in Columbus, Ohio. We believe in providing outstanding customer service and endless opportunity for our team members.

We are specially looking for a Customer Service Representative to join our Columbus Office. The ideal candidate will be versatile, highly motivated, detail orientated and be able support clients and our staff.

At Apex we believe we an exciting years in front of us. The people we bring on now will have opportunities to advance their careers through additional education, unique bonus opportunities, and promotional opportunities as we achieve our growth goals. At Apex we believe the mountain grows underneath our team, so as the company grows so does the opportunity for our team!

At Apex we are not looking for the person who just comes to their job every day, we are looking for the person who is building their career and wants to reach for the stars every day!

Position Description:

Our Customer Service Representative position will specifically focus on creating a 5 Star Experience for our customers. The Customer Service Representative will manage inbound customer calls, understand our customer needs, build the order in our operating system, and then follow with customers after the service to ensure we delivered on our 5 Star Promise. Additional possible duties, include, but are not limited to; dispatching plumbers, appointment rescheduling, communicating with Payroll and following up on unsold estimates

Critical Success Factors:

- Motivation, tenacity and attention to detail

- Abide by the system we provide and focus on customer service

- Meet and exceed individual performance metrics

- Always maintain and clean and organized workspace.

- Build trust and confidence with clients and our team

- Maintain a professional appearance

- Maintain Professional Demeanor

Requirements

- High school diploma, or equivalent required.

- Must be able to pass drug testing and background checks.

- At least 2 years’ experience in a high-volume Customer Service role

- Outstanding phone-based customer service skills

- Knowledge Service Titan is preferred but not required.

- Knowledge of Microsoft Office Package Highly Preferred

- Knowledge to Gmail Suite Highly Preferred

- Ability to manage multiple projects at any given time and as well as a diverse, free flowing task list

- Ability to easily connect with people in person as well as over the phone, email and social media

Prior Home Services Experience Would be Ideal!

Benefits

Why You'll Love It Here (Benefits / Total Rewards)

· Health Care Plan (Medical, Dental & Vision)

· Retirement Plan (401k)

· Paid Time Off

· Short Term Disability

· Training & Development Opportunities

· Life Insurance

· Wellness Resources (Gym & Onsite Barber)

· Employee Assistance Program

· Health Savings Account

· Team Lead Provided Company Vehicle and Fuel Card

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FAQs About Customer Service Representative Jobs at Apex Pros Plumbing, Electrical, Heating and Air

What is the work location for this position at Apex Pros Plumbing, Electrical, Heating and Air?

This job at Apex Pros Plumbing, Electrical, Heating and Air is located in Dublin, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Apex Pros Plumbing, Electrical, Heating and Air?

Employer has not shared pay details for this role.

What employment applies to this position at Apex Pros Plumbing, Electrical, Heating and Air?

Apex Pros Plumbing, Electrical, Heating and Air lists this role as a Full-time position.

What experience level is required for this role at Apex Pros Plumbing, Electrical, Heating and Air?

Apex Pros Plumbing, Electrical, Heating and Air is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Apex Pros Plumbing, Electrical, Heating and Air for this role?

Apex Pros Plumbing, Electrical, Heating and Air offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Apex Pros Plumbing, Electrical, Heating and Air?

You can apply for this role at Apex Pros Plumbing, Electrical, Heating and Air either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.