(Csc) Customer Service Representative

AvacendLouisville, KY

up to $17 / hour

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Overview

Compensation

upto$17/hour

Job Description

Work schedule: Ability to work a flexible work schedule. (8am-430pm OR 1130am-8pm)

Work location & Type: Remote once successful completion of training.

Skills:

Call Center experience is required.

Perks to this assignment: Possible FTE position

Additional info: Flexibility to schedule is a must.

Job Duties and Responsibilities:

Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers.

Provide appropriate customer service and an effortless experience to the caller.

Provide accurate information to the caller.

Process refills and schedule shipments for patients or providers.

Resolve the callers' needs.

Provide appropriate follow-up and next steps for the caller.

Follow Cover My Meds policies and procedures.

Ability to work a flexible work schedule. (8am-430pm or 1130am-8pm)

Job Requirements/Previous Experience:

Previous call center experience preferred.

Previous healthcare experience desired

Excellent interpersonal communication skills

Strong problem-solving skills

Proficient with Microsoft Office

Able to type 35 wpm or greater.

Pharmacy Board Technician Registration required either before or on the first day of employment.

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FAQs About (Csc) Customer Service Representative Jobs at Avacend

What is the work location for this position at Avacend?

This job at Avacend is located in Louisville, KY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Avacend?

Candidates can expect a pay range of $17 (per hour).

What employment applies to this position at Avacend?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Avacend?

You can apply for this role at Avacend either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.