Customer Service Representative / Dispatcher

Aventure StaffingOrange City, IA

$18 - $21 / hour

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Overview

Remote

On-site

Compensation

$18-$21/hour

Job Description

Customer Service Representative / Dispatcher$18.00 – $21.00/hr DOE M – F, Day Shift (Flexible Hours) Occasional Saturdays & Overtime as Needed

A local ready-mix and distribution company in the Orange City, IA area is seeking a motivated Customer Service Representative / Dispatcher to join their team! This is a great opportunity for someone who thrives in a fast-paced environment, enjoys customer interaction, and can juggle logistics, scheduling, and communication with professionalism.

Responsibilities:

Provide excellent customer service via phone, email, and in person
Build and maintain strong relationships with customers and internal teams
Support and promote a positive safety culture
Answer incoming calls, take and modify customer orders
Efficiently schedule and space orders to optimize truck usage
Adjust daily delivery schedules based on customer needs and real-time changes
Handle a high volume of calls professionally
Inform customers about value-added products and services
Utilize driver feedback to improve customer service
Collaborate with Sales and Admin teams for accurate project and order management
Track and document Key Performance Indicators (KPIs) daily
Assign trucks to loading/unloading areas and manage shipping documents
Verify shipments and follow up with customers
Complete call logs, reports, and handle C.O.D. orders
Perform other duties as assigned

Requirements:

High School Diploma or GED required; Associate’s degree preferred
1+ year of dispatch/logistics experience
Local geographic knowledge of the Orange City, IA area for routing and scheduling
Client Services certifications a plus
Strong organizational and communication skills
Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook)
Basic math skills including fractions and decimals
Ability to read and provide accurate driving and site directions

What you’ll get:

Starting Pay: $18.00 – $21.00/hr DOE Weekly pay every Friday
Direct Deposit and/or Paycards Available
Paid Holidays & PTO (Based on accrued hour requirements)
Medical Coverage – Access to affordable and comprehensive group medical coverage

Apply online, call, or stop by today! Our services are FREE to candidates!

327 9^th Street – Sheldon, IA | 712-324-2425

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FAQs About Customer Service Representative / Dispatcher Jobs at Aventure Staffing

What is the work location for this position at Aventure Staffing?

This job at Aventure Staffing is located in Orange City, IA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Aventure Staffing?

Candidates can expect a pay range of $18–$21 per hour for this role.

What employment applies to this position at Aventure Staffing?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Aventure Staffing?

You can apply for this role at Aventure Staffing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.