Overview
Remote
On-site
Compensation
$20-$20/hour
Job Description
Summary:
- Location: Warwick, RI (must be within a 50-mile radius)
- Work Mode: Virtual Role with In-Person Training
- Duration: Full duration of in-office training from Nov 9 - Dec 18
- Must be available for shifts between 8 AM and 11 PM ET, Monday through Friday
Responsibilities:
- Enhance and strengthen relationships between the customer and company
- Perform responsibilities in a consistent, professional manner while displaying superior interpersonal and service skills
- Service customers by responding to requests via telephone
- Research and respond to requests and discuss options regarding various aspects of the policy and procedures
- Assist with site access and refer requests for other policy modifications to appropriate areas
Requirements:
- 1-2 years of customer service experience; call center experience preferred
- Intermediate computer literacy/proficiency
- Ability to multi-task and operate multiple screens while speaking with customers
- Experience with Microsoft Office preferred
- High school diploma or GED equivalent
- Strong knowledge of troubleshooting for different browsers and clearing cookies and cache
- Experience accessing and navigating up to 10 electronic systems
- Professional and engaging phone voice with a true desire to help people
- Excellent oral and written communication skills
- Ability to work in a team environment and independently from home
- Ability to generate innovative ideas for process improvements
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FAQs About Customer Service Representative Jobs at Axelon
What is the work location for this position at Axelon?
This job at Axelon is located in Warwick, RI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Axelon?
Candidates can expect a pay range of $20–$20 per hour for this role.
What employment applies to this position at Axelon?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Axelon?
You can apply for this role at Axelon either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.