Overview
Remote
On-site
Compensation
$20-$20/hour
Job Description
Pay Rate: $20/hr
- Work Mode: Onsite Training
- Location: Warwick, RI
- Class Start Date: November 23, 2026
- Inbound customer service role for Defined Benefits/Retirement Income Solutions Dept.
Responsibilities:
- Support customers calling with questions related to defined benefit annuities or pensions.
- Provide clear explanations of policy details, payments, and account status.
- Complete account maintenance requests such as direct deposit and address changes.
- Handle beneficiary and death notifications and aid throughout the claims process.
- Explain complex financial information clearly and accurately.
- Multitask across multiple systems during live customer interactions.
- Use AI enhancements to complete job tasks.
- Handle sensitive financial information with professionalism and confidentiality.
- Demonstrate strong reliability through consistent attendance and adherence to schedules.
Requirements:
- High school diploma or equivalent (Associate’s or bachelor’s preferred).
- Minimum 2 years of customer service experience/call center experience (financial services strongly preferred).
- Minimum 1 year of experience with Windows-based operating systems (Microsoft Office Suite, etc.).
Training:
- Training will be conducted on-site at our Warwick, RI office.
- Five-week instructor-led training program followed by a two-week nesting period.
- Reliable attendance throughout the training period is mandatory.
- After successful completion of quality certification/assessment, the position will transition to working from home.
- An agent must work in the Warwick office at least one day per month.
- Agents experiencing system issues at home will be required to travel to the Warwick office until issues are resolved.
Preferred Skills:
- A quiet place to work that is secure and free of distractions.
- High-speed internet with home office connected to the router using an ethernet cable. Hot spots are not allowed.
Schedules/Availability:
- Available to work Monday through Friday, between 8:00 a.m. and 9:00 p.m.
- Flexibility in shift assignments is required.
- Schedules after training are determined using a ranking system based on performance in training.
- Trainees will bid on offered schedules.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Representative Jobs at Axelon
What is the work location for this position at Axelon?
This job at Axelon is located in Warwick, RI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Axelon?
Candidates can expect a pay range of $20–$20 per hour for this role.
What employment applies to this position at Axelon?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Axelon?
You can apply for this role at Axelon either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.