Overview
Remote
On-site
Compensation
$18-$20/hour
Job Description
Pay Rate: $20 per hour
Summary:
- Start Date: 11/09/2026
- Location: Warwick, RI
- Work Mode: Virtual roles predominantly work from a home office with periodic visits to the assigned GCSO office as needed
Responsibilities:
- Handle inbound customer service inquiries via telephone and/or email
- Resolve complex customer issues with effective listening skills and attention to detail
- Provide excellent service to customers with insurance or other financial service products
- Research requests regarding various product aspects, policy provisions, claim status, and basic procedures
- Efficiently process transactions and refer requests for policy modifications to appropriate areas
- Enhance and strengthen the relationship between the customer and the company using strong communication skills
- Support special product and/or service campaigns as needed
- Access and navigate multiple electronic systems to provide a complete and integrated response to customer inquiries
- Perform responsibilities in a professional manner while exercising strong verbal, interpersonal, and high-quality service skills
Requirements:
- Minimum 2 years of customer service experience
- Flexible to work specific shifts during hours of operation between 8:00am – 8:00pm EST, Monday through Friday
- Ability to work overtime and flexible shifts based on business needs
- High School diploma or GED
Preferred Skills:
- Some college experience, trade, or professional certification
- Insurance or financial services industry experience or product-specific experience
- Prior call center experience is highly preferred
- Ability to learn quickly and continuously develop functional knowledge of company products
- Strong computer/keyboard skills and solid math, analytical, and problem-solving skills
- Superb listening skills and professional oral & written communication skills
- Ability to inspire trust and accountability through an empathetic communication style
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FAQs About Customer Service Representative Jobs at Axelon
What is the work location for this position at Axelon?
This job at Axelon is located in Warwick, RI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Axelon?
Candidates can expect a pay range of $18–$20 per hour for this role.
What employment applies to this position at Axelon?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Axelon?
You can apply for this role at Axelon either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.