Customer Service Representative
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Overview
Remote
On-site
Compensation
upto$20/hour
Job Description
Summary:
- Location: Warwick, RI
- Start Date: 9/28/2026
- Work Mode: Hybrid
Responsibilities:
- Support customers calling with questions related to defined benefit annuities or pensions.
- Provide clear explanations of policy details, payments, and account status.
- Complete account maintenance requests such as direct deposit and address changes, beneficiary and death notifications.
- Assist throughout the claims process.
Requirements:
- High school diploma or equivalent.
- Minimum 2 years of customer service experience, preferably in financial services.
- Minimum 1 year of experience with Windows-based operating systems (Microsoft Office Suite, etc.).
Preferred Skills:
- Ability to explain complex financial information clearly and accurately.
- Comfortable multitasking across multiple systems during live customer interactions.
- Handle sensitive financial information with professionalism and confidentiality.
- Curious and supportive of enhancements from Artificial Intelligence.
- Demonstrate strong reliability through consistent attendance and adherence to schedules.
Benefits:
- Training conducted on-site at our Warwick, Rhode Island office.
- Five-week instructor-led training program followed by a two-week nesting period.
- Reliable attendance throughout the training period is mandatory.
- After successful completion of quality certification/assessment, work from home with one day per month in the Warwick office.
- High-speed internet with home office connected to router using an ethernet cable required.
- Flexible shift assignments within hours of operation, Monday through Friday, 8:00 a.m. to 9:00 p.m.
- Schedules after training are determined using a ranking system based on performance in training.
Automate your job search with Sonara.
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FAQs About Customer Service Representative Jobs at Axelon Services Corporation
What is the work location for this position at Axelon Services Corporation?
This job at Axelon Services Corporation is located in Warwick, RI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Axelon Services Corporation?
Candidates can expect a pay range of $20 (per hour).
What employment applies to this position at Axelon Services Corporation?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Axelon Services Corporation?
You can apply for this role at Axelon Services Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.