Customer Service Representative

Pay Rate: $20/hr

• Work Mode: Onsite Training
• Location: Warwick, RI
• Class Start Date: November 23, 2026

Responsibilities:

• Support customers with inquiries related to defined benefit annuities or pensions.
• Provide clear explanations of policy details, payments, and account status.
• Complete account maintenance requests such as direct deposit and address changes.
• Handle beneficiary and death notifications and assist throughout the claims process.

Requirements:

• High school diploma or equivalent (Associate’s or bachelor’s preferred).
• Minimum 2 years of customer service or call center experience (financial services strongly preferred).
• Minimum 1 year of experience with Windows-based operating systems (Microsoft Office Suite, etc.).

Preferred Skills:

• Ability to explain complex financial information clearly and accurately.
• Comfortable multitasking across multiple systems during live customer interactions.
• Experience using AI enhancements to complete job tasks.
• Handle sensitive financial information with professionalism and confidentiality.
• Strong reliability through consistent attendance and adherence to schedules.

Benefits:

• Five-week instructor-led training program followed by a two-week nesting period.
• Mandatory attendance and completion of all training sessions for successful onboarding.
• Agents work from home after successful completion of quality certification/assessment.
• Monthly onsite work requirement in Warwick office.
• Travel to Warwick office required if experiencing system issues at home office.
• Quiet home office environment with high-speed internet connected via ethernet cable required.
• Flexible schedules based on business needs; schedules determined by performance ranking in training.