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Customer Service Representative

Axelon Services CorporationMarshfield, WI
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Job Description

(Job Title: Customer Service Representative)(Location: Remote)(Pay: Competitive Salary)Description:
  • Under the general supervision of a Manager.
  • Primarily responsible for triaging inbound calls from customers while ensuring a high level of customer service.
  • Assist Health Plan Customers with inquiries regarding:
    • Enrollment Information
    • Premium Payment Options
    • Requests for Health Plan materials
    • Health Plan Exchange Product information
  • Maintain accurate documentation of customer contact.
  • Communicate effectively with customers.
  • Maintain confidentiality.
  • Maintain good working relationship with co-workers.
Standard Computer Programs Used in the Department:
  • Epic
Required Skills and Minimum Years of Experience:
  • A High School diploma with some college level course work preferred.
  • Minimum of 2 years of experience in customer service required.
  • Strong background in Call Center, Medical, Insurance preferred.
Specific Licensures and Certifications/Registrations Required:
  • None required.
Direct Reports for this Position:
  • None
Location Restrictions:
  • The worker CANNOT live in the following states:
    • Alabama
    • Arizona
    • California
    • Colorado
    • Connecticut
    • Delaware
    • Illinois
    • Kentucky
    • Maine
    • Maryland
    • Massachusetts
    • Minnesota
    • New Hampshire
    • New Jersey
    • New Mexico
    • New York
    • Oregon
    • Pennsylvania
    • Rhode Island
    • Texas
    • Vermont
    • Washington
    • Washington, D.C.
    • West Virginia
Dress Code:
  • Business Casual if onsite.

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FAQs About Customer Service Representative Jobs at Axelon Services Corporation

What is the work location for this position at Axelon Services Corporation?
This job at Axelon Services Corporation is located in Marshfield, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Axelon Services Corporation?
Employer has not shared pay details for this role.
What employment applies to this position at Axelon Services Corporation?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Axelon Services Corporation?
You can apply for this role at Axelon Services Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.