Customer Service Representative
Overview
Remote
On-site
Compensation
upto$20/hour
Job Description
Summary:
Pay Rate: $20/hr
Duration: 11/9/2026 - 5/8/2027
Location: Warwick, RI
Responsibilities:
- Support customers with inquiries related to defined benefit annuities or pensions.
- Provide clear explanations of policy details, payments, and account status.
- Complete account maintenance requests, including direct deposit and address changes, beneficiary and death notifications.
- Assist throughout the claims process.
- Explain complex financial information clearly and accurately.
- Multitask across multiple systems during live customer interactions.
- Use AI enhancements to complete job tasks.
- Handle sensitive financial information with professionalism and confidentiality.
- Demonstrate strong reliability through consistent attendance and adherence to schedules.
Requirements:
- High school diploma or equivalent.
- Minimum 2 years of customer service or call center experience, preferably in financial services.
- Minimum 1 year of experience with Windows-based operating systems and Microsoft Office Suite.
Training:
- Conducted on-site at the Warwick, Rhode Island office.
- Five-week instructor-led training program followed by a two-week nesting period.
- Attendance and completion of all training sessions is mandatory.
- Post-training, work from home with a requirement to work in the Warwick office at least one day per month.
- Travel to the Warwick office required if experiencing system issues at home office.
Home Office Requirements:
- Quiet and secure place to work, free of distractions.
- High-speed internet with Ethernet connection; hotspots are not allowed.
Schedules/Availability:
- Available to work Monday through Friday, between 8:00 a.m. and 9:00 p.m.
- Flexibility in shift assignments required based on business needs.
- Schedules determined using a ranking system based on performance in training.
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FAQs About Customer Service Representative Jobs at Axelon Services Corporation
What is the work location for this position at Axelon Services Corporation?
This job at Axelon Services Corporation is located in Warwick, RI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Axelon Services Corporation?
Candidates can expect a pay range of $20 (per hour).
What employment applies to this position at Axelon Services Corporation?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Axelon Services Corporation?
You can apply for this role at Axelon Services Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.