Customer Service Representative - Seasonal (7-Month Contract)

Are you someone who genuinely loves helping people and thrives in a fast-paced, high-energy environment? Do you get excited about sports betting and online gaming? If so, this might be the role for you.

We are gearing up for one of the most exciting times of the year which is NFL season, and we need sharp, passionate, customer-obsessed representatives to join our team for a 7-month seasonal contract. You will be the voice of our brand, the person our customers turn to when they need answers, solutions, and a great experience. If you bring the energy, we'll bring the opportunity.

This isn't just any contract role. You'll get real experience in one of the fastest-growing sectors in sports and gaming, work 100% remotely, and join a team that actually invests in its people.

Please note that this position has access to customers details - therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally's operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.

What You'll Do

• Be the first point of contact for customers reaching out via phone, chat, and email during the most exciting sports season. Handle a high volume of inbound and outbound interactions with professionalism and care
• Listen actively and empathetically to understand the real reason behind every contact, asking the right questions to get a full picture before offering solutions
• Resolve customer questions, complaints, and issues related to our products and services efficiently, accurately, and courteously
• De-escalate tense situations with patience and composure, turning frustrated customers into loyal ones
• Navigate our CRM, internal tools, databases, and scripts with confidence and accuracy
• Consistently meet or exceed call center performance metrics without sacrificing quality-because great customer experience is what we're built on
• Stay engaged and hungry to learn; actively participate in all training, coaching sessions, and development opportunities
• Uphold all company policies, procedures, and compliance standards

What We're Looking For

You must have:

• High School Diploma or GED equivalent
• 1+ years of customer service experience in a contact center or retail environment
• Excellent verbal and written communication skills
• Solid computer proficiency, including comfort with CRM platforms and digital tools
• Exceptional attention to detail and the ability to multitask in a fast-moving environment
• Genuine passion for delivering outstanding customer experiences
• The ability to sit for extended periods and perform repetitive computer-based tasks

You'll stand out if you have:

• Bilingual fluency in English and Spanish
• Familiarity with iCasino or Online Sports Betting platforms (or just obsessed with sports and gaming)

Why Join Us for the Season?

• 100% Remote: work from the comfort of your home (no commute during game day)
• Be Part of the Action: support customers during the most exciting sports season of the year
• Gain Real Skills: hands-on experience in the fast-growing online gaming and sports betting industry
• Join a Collaborative Culture: we invest in your development from Day 1
• Internal Growth: we actively develop our people and create real pathways to expand your skills across the company. We're hiring people, not just filling seats

Compensation: $18-$22/hour (Actual compensation offered will vary based on geographic location, years of experience, seniority level, demonstrated skills, and other job-related factors.)

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