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Customer Service Representative

Beacon MobilityMaple Grove, Minnesota
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Overview

Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Transit Team, Inc.

Employer of choice! Voted best company to work for by US News & World Report for 2025-2026.

Transit Team is a provider of paratransit transportation services in the Twin Cities metro area.  As a Metro Mobility Demand Customer Service Representative, you will be the voice of our company in every interaction with our clients.  The Metro Mobility Demand service is designed to serve certified Metro Mobility riders in the Twin Cities metro area.  Daily job duties include: answering customer phone calls, booking ride requests for customers, canceling rides requests, providing ride ETA data, making outgoing calls to customers informing customers of their next day’s ride times and explaining the policies regarding Metro Mobility system and service. 

Shifts Available:

Monday - Friday 7:00AM - 3:30PM

Qualifications: 

  • Clean criminal record 

  • Good communication and computer skills 

  • Prior customer service skills a plus 

  • Familiarity with the Twin Cities metro area 

We Offer:

  • Paid Training

  • Paid Holidays

  • 2 Weeks of PTO

  • Medical, Dental, Vision, and Life Insurance

  • 401K with up to a 4% company match

  • Employee Assistance Programs

  • And More!

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Transit Team is the largest paratransit provider in the state of Minnesota.For more than 65 years, we have led the region in providing safe, reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area. It is truly a privilege to provide independence to the passengers we consider family.

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FAQs About Customer Service Representative Jobs at Beacon Mobility

What is the work location for this position at Beacon Mobility?
This job at Beacon Mobility is located in Maple Grove, Minnesota, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Beacon Mobility?
Employer has not shared pay details for this role.
What employment applies to this position at Beacon Mobility?
Beacon Mobility lists this position under the following employment categories:
  • Alternate-schedule
  • Full-time
What experience level is required for this role at Beacon Mobility?
Beacon Mobility is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Beacon Mobility for this role?
Beacon Mobility offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Beacon Mobility?
You can apply for this role at Beacon Mobility either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.