Customer Service Representative

Benjamin Franklin PlumbingSomerset, Pennsylvania

$14 - $16 / hour

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Overview

Schedule

Flexible-schedule

Full-time

Career level

Senior-level

Compensation

$14-$16/hour

Job Description

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Plumbing Careers at Benjamin Franklin Plumbing®

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

JOB DUTIES

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

MINIMUM REQUIREMENTS

High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Prior customer service experience preferred

Compensation: $14.00 - $16.00 per hour

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

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FAQs About Customer Service Representative Jobs at Benjamin Franklin Plumbing

What is the work location for this position at Benjamin Franklin Plumbing?

This job at Benjamin Franklin Plumbing is located in Somerset, Pennsylvania, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Benjamin Franklin Plumbing?

Candidates can expect a pay range of $14–$16 per hour for this role.

What employment applies to this position at Benjamin Franklin Plumbing?

Benjamin Franklin Plumbing lists this position under the following employment categories:

Flexible-schedule
Full-time

What experience level is required for this role at Benjamin Franklin Plumbing?

Benjamin Franklin Plumbing is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Benjamin Franklin Plumbing?

You can apply for this role at Benjamin Franklin Plumbing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.