Customer Service Representative

Benjamin Franklin PlumbingKingman, Arizona

$15 - $24 / hour

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Overview

Schedule

Flexible-schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$15-$24/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Benefits:

401(k)
401(k) matching
Company parties
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

👋Hi, I'm Dustin Hufsey, President of One Hour Air Conditioning & Heating, Benjamin Franklin Plumbing & Buffalo Electric. Thanks for being here!

We are Hufsey Home Services, proudly serving our clients across 5 locations and 3 states. We are a part of a growing successful franchise system known as Authority Brands.

One Hour Air Conditioning & Heating

📍DFW, TX

📍Mohave County, AZ

📍Prescott, AZ

📍Phoenix, AZ

Benjamin Franklin Plumbing

📍Mohave County, AZ

📍Prescott, AZ

📍Las Vegas, NV

Buffalo Electric

📍DFW, TX

📢If you are a Customer Service Representative with experience or an aspiring CSR, get ready to join the best team out there! We want to see you grow and achieve your career goals. We make sure our staff has ongoing training, support and comradery. We are ALWAYS looking for A players to join our team!

Responsibilities:

🔥BOOK every possible lead

🔥Manage large amounts of incoming phone calls, along with outbounding

🔥Build value, trust and a sustainable relationship with our clients

🔥Provide accurate, valid and complete information

🔥Handle customer complaints, provide appropriate solutions, follow up to ensure resolution

🔥Make your interaction with our clients the best part of their day

🔥Meet or exceed set standard KPI's

Apply if:

✔️You love helping people and can easily express empathy

✔️Willing to learn our Hufsey Home Services customer service way

✔️You are an excellent communicator

✔️You have great attention to detail

✔️Self-motivated and customer focused

✔️Uncapped earning potential excites you

You Shouldn’t Apply If:

🚫You don't like talking to people - Tone matters!

🚫You feel overwhelmed in a fast paced environment

🚫Being organized is a struggle

🚫You don't believe communication is key

🚫You are not likely to follow what you were taught and apply it with enthusiasm

🚫You lack patience

Basic Requirements:

🎯Treat others the way you want to be treated

🎯Be a TEAM player - we win and lose as a team

🎯Strong written and verbal communication skills

🎯Strong active listening & phone handling skills

🎯Professional appearance

🎯Ability to multi-task, prioritize, and manage time effectively

🎯Comfortable with computer systems and software

🎯Various shifts available: we are open 24/7

Interview Process:

Our interview process is not long, but it’s thorough. We want to make sure that each person who joins the team is the right fit. And that we are the right fit for you!

🔹After we review your application, you will be contacted for an interview with the Hiring Manager. Plan on approximately 60 minutes.

🤝We can't wait to meet you!

Compensation: $14.70 - $24.00 per hour

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

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FAQs About Customer Service Representative Jobs at Benjamin Franklin Plumbing

What is the work location for this position at Benjamin Franklin Plumbing?

This job at Benjamin Franklin Plumbing is located in Kingman, Arizona, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Benjamin Franklin Plumbing?

Candidates can expect a pay range of $14.7–$24 per hour for this role.

What employment applies to this position at Benjamin Franklin Plumbing?

Benjamin Franklin Plumbing lists this position under the following employment categories:

Flexible-schedule
Full-time

What experience level is required for this role at Benjamin Franklin Plumbing?

Benjamin Franklin Plumbing is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Benjamin Franklin Plumbing for this role?

Benjamin Franklin Plumbing offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Benjamin Franklin Plumbing?

You can apply for this role at Benjamin Franklin Plumbing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.