Customer Service Representative
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Overview
Job Description
Join Our Team
At Bill Pearce Motors, we believe exceptional customer service starts with exceptional people. We are looking for a friendly, motivated, and customer-focused individual to join our Service Call Center team as a Customer Service Representative. If you enjoy helping others, building relationships, and being part of a supportive team environment, we would love to meet you.
In this role, you will be the first point of contact for many of our valued customers, helping them schedule service appointments, answer questions, and ensure they receive the outstanding experience that Bill Pearce Motors is known for.
Compensation & Benefits
- Starting pay of $18.50 per hour
- Full-time position
- Biweekly pay schedule
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
- Supportive team environment with opportunities for growth and development
What You'll Do
- Serve as a welcoming and professional point of contact for customers via phone, email, and other communication channels
- Assist customers with scheduling service appointments and answering questions regarding their vehicle's maintenance needs
- Provide prompt, accurate, and courteous responses to customer inquiries
- Build positive relationships with customers and help create an exceptional service experience
- Work closely with service advisors and other departments to ensure customer needs are met efficiently
- Maintain detailed and accurate records of customer interactions and appointments
- Help promote customer satisfaction and loyalty through outstanding communication and follow-up
What We're Looking For
- High school diploma or equivalent
- Minimum of 1-2 years of experience in customer service, preferably in the auto industry.
- Strong verbal and written communication skills
- Positive attitude and a genuine passion for helping people
- Excellent organizational and problem-solving abilities
- Comfortable using Google Workspace and other computer applications
- Ability to multitask and work in a fast-paced environment
- Dependable, professional, and team-oriented
- Ability to pass a background check and drug screening
Why Bill Pearce Motors?
At Bill Pearce Motors, we are more than a dealership—we are a team dedicated to creating exceptional experiences for our customers and employees alike. We value teamwork, integrity, professionalism, and personal growth. When you join our team, you become part of a workplace that appreciates your contributions and supports your success.
Equal Opportunity Employer Bill Pearce Motors is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing an inclusive and welcoming work environment for all employees.
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