Customer Service Representative
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Schedule
Full-time
Career level
Senior-level
Remote
Hybrid remote
Compensation
$20-$22/hour
Benefits
401k Matching/Retirement Savings
Job Description
Are you faster than a speeding bullet? Stronger than a locomotive? Leap tall buildings in a single bound? If so, then the Blindster Bunch wants YOU!
Superpowers required: Strong ability to make people smile, possess mad interpersonal skills, and be passionate about helping others!
- Effectively manage and respond to high volumes of support phone calls, tickets, and/or chats submitted via email or through our support portal.
- Provide helpful, knowledgeable, and timely support to our customers, striving to provide the correct solution the first time around.
- Build relationships with customers through open and honest communication.
- Handle customers complaints effectively and provide appropriate solutions or alternatives
- Follow communication procedures, guidelines, and policies.
- Stay up to date with new and enhanced products
Requirements
Experience
- 3+ years of Customer Service experience (preferred but not required)
- 2+ years of Call-Center experience (preferred but not required)
Education
- High School Diploma or GED
Location
- Position is hybrid work from office & home. Must be able to work from office in Houston during initial training period.
Soft Skillsets
- Ability to adapt to a changing environment and handle multiple priorities
- Excellent writing and analytical skills
Technical Skillsets
- Fluent in English (Spanish is a plus, but not required)
- Ability to type approximately 35+ words per minute
- Experience with Microsoft Word
- Experience with Microsoft Excel
- Experience with Microsoft Outlook
- Experience with Microsoft Teams (preferred)
- Experience with TalkDesk software (preferred)
- Experience with PureChat software (preferred)
- Experience with ZenDesk software (preferred)
- Experience with ePic software (preferred)
Benefits
Compensation
- $20-$22/hr+ commensurate with experience
Benefits (Available after 60 Days of Employment)
- Paid Time Off
- Paid Sick Leave
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Flex Spending Account
- 401(k) plan+ employer match
Schedule Details
- Initial Training: 9:00 am – 5:00 pm, Monday – Friday, at our Houston, TX office for the first 60-90 days.
- Post-Training Schedule: After the initial training period, your schedule will remain the same: 9:00 am – 5:00 pm, Monday – Friday.
- 0-60 Days of Employment: NOT remote. Our one-on-one training is conducted in office.
- 61+ Days of Employment: Remote Work Negotiable for 1-3 Days per Week
Training Schedule
- One-on-One training in Houston, Texas office location for first 60-90 days
- Additional training provided as needed with business and product changes
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Representative Jobs at Blindster
What is the work location for this position at Blindster?
This job at Blindster is located in Houston, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Blindster?
Candidates can expect a pay range of $20–$22 per hour for this role.
What employment applies to this position at Blindster?
Blindster lists this role as a Full-time position.
What experience level is required for this role at Blindster?
Blindster is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Blindster for this role?
Blindster offers 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Blindster?
You can apply for this role at Blindster either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.