Customer Service Representative
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$22-$28/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Responsive recruiter
Benefits:
- Supplemental Health and Life
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Paid time off
- Training & development
- Vision insurance
If you love music, and love people even more, are well-organized, have been told that you have a golden speaking voice, and want to be part of creating a positive experience in the world, you may be a match for our Customer Experience Representative positions. At Boston School of Music Arts, we've won area awards for providing excellent music education and positive experiences for families for over 15 years, with a highly supportive, positive working environment for our team.Join us, and find out what makes working at BSMA special. As Customer Experience Representative, you'll be part of a team that is the first point of contact in-person, by phone, email and text with our families. The position includes contact, scheduling, sharing information on BSMA programs and events, registering students, welcoming students, maintaining space presentation and communicating with families to ensure a great, positive experience. Will also be present at major performance events to assist with event details, and again, to ensure a great experience. May perform other admin duties and projects, as assigned. (2) New positions at our Dorchester and Randolph locations:
Schedule 1: Monday-Thursday, plus Saturdays M-T 2-8:30, W-Th 3-9, Fri Off, Sat 8:30-4, occasionally sub for other team members.
Schedule 2: Tuesday-Saturdays T 2:00-8:00, W-Th 2:30-8:30, Fri 1:30-7, Sat 8:30-4, occasionally sub for other team members.About you:
- Must be 21 years of age or older.
- At least 2 years' experience in Customer-facing restaurant (front of house), hospitality, or retail.
- Competent with Google office products, Email, digital calendar management and CRM software. Canva experience a plus.
- Must be fluent/competent in English, both spoken and written.
- Competency/Fluency with: Spanish, Haitian Creole, Vietnamese a plus.
- Very organized
- Available to work afternoon to evenings and weekends.
- No college degree required.
- No previous music school admin experience required.
Physical Requirements:
- Ability to walk and stand, as well as bend and climb stairs throughout shifts.
- Ability to lift up to 30 pounds as needed, on occasion.
Benefits:
- PTO
- 401k with match
- Supplemental Health Insurance access
- Vision /Dental /Life
- Highly Supportive Work Environment
- Training
- Employee Discounts
Apply, then text: "Customer Rep" with your full name to: (617) 690-2376.
Compensation: $22.00 - $28.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Music Education - through innovative one-on-one, and small group learning since 2010.
ABOUT BOSTON SCHOOL OF MUSIC ARTS:
The Boston School of Music Arts is a brand new version of an established Boston music education and performance company. We have been delivering music lessons and performance in Boston since 2010. We have two locations in Boston and both are very conveniently located near public transportation and plenty of free parking in both locations. The area contains several restaurants, shops and other conveniences, in an eclectic, culturally rich area of Boston.You can be part of a highly diverse and vibrant community, with a strong curriculum. We are a performance-oriented school. This means that although we do prepare for auditions and examinations, our main focus is to teach performance confidence and competence, in addition to music reading and writing skills, and above all, creative expression through music.
About our students:
About 92% of our students are between 3 and 16 years old, and some are part of our Professional Department. The adults who are learning music with us are either absolute beginners, aspiring pros, or professional musicians.We realize that some of our students may not become professional musicians. For those students, we strive to provide a fun but educational environment with well organized administration and excellent teachers and a warm environment that is conducive to learning. For those who are looking for more, we have that, too.
Automate your job search with Sonara.
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FAQs About Customer Service Representative Jobs at Boston School
What is the work location for this position at Boston School?
This job at Boston School is located in Randolph, Massachusetts, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Boston School?
Candidates can expect a pay range of $22–$28 per hour for this role.
What employment applies to this position at Boston School?
Boston School lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Boston School?
Boston School is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Boston School for this role?
Boston School offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Boston School?
You can apply for this role at Boston School either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.