Customer Service Representative

Bradley Mechanicalarlington, VA

$18 - $22 / hour

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Compensation

$18-$22/hour

Job Description

Customer Service Representative

Join the Bradley Mechanical Team!

Bradley Mechanical is seeking a friendly, detail-oriented Customer Service Representative (CSR) who thrives in a fast-paced, customer-focused environment. We put people first, creating a workplace where performance and productivity are balanced with collaboration, support, and growth. If you enjoy helping customers, solving problems, and being a key part of a service team, we'd love to have you join us!

Why Work With Us?

Exceptional company culture - Work in a supportive, team-oriented environment.
Competitive pay - $18.00 to $22.00 per hour (based on experience).
Comprehensive benefits package:
- Retirement savings - Simple IRA with company contributions.
- Paid time off - Up to 4 weeks plus 8 paid holidays.
- Health coverage - Medical, dental, and vision insurance.
- Company-paid life insurance.
- Disability coverage - Short- and long-term plans.
- Career growth - Training, certification reimbursement, and advancement opportunities.
- Team events - Company outings and team-building activities.

Schedule:

Monday - Friday, 7:30 AM - 4:30 PM

Primary Responsibilities:

Answer inbound calls and assist customers with scheduling service appointments.
Provide a positive, professional first impression for all customers.
Gather accurate customer and job information to ensure smooth service delivery.
Communicate service expectations, timelines, and next steps clearly to customers.
Schedule all service calls for electrical, plumbing, and HVAC customers.
Update and maintain customer records in the system.
Assist with administrative tasks to support the service and operations teams.

What We're Looking For:

2+ years of experience in customer service, call center, or administrative support roles.
Experience in a service-based or trades environment is a plus.
ServiceTitan experience is a plus!
Proficiency with Microsoft Office (Word, Excel, Outlook).
Strong phone etiquette and customer communication skills.
Ability to multitask, stay organized, and remain calm under pressure.
Detail-oriented with strong follow-through.
Ability to pass a pre-employment background check.

If you're a customer-focused professional who enjoys being the friendly voice customers rely on and wants to grow with a company that truly values its people, Bradley Mechanical is the place for you. Apply today!

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Customer Service Representative Jobs at Bradley Mechanical

What is the work location for this position at Bradley Mechanical?

This job at Bradley Mechanical is located in arlington, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Bradley Mechanical?

Candidates can expect a pay range of $18–$22 per hour for this role.

What employment applies to this position at Bradley Mechanical?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Bradley Mechanical?

You can apply for this role at Bradley Mechanical either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.