Customer Service Representative - Precious Metals
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Overview
Job Description
Pay Range:
(Specific to OHI,DEL,NY,CA,CO,WA,MD,CT,IL,NV,,KY,MI,NJ,ME,MO,MA,MT)
$36.36 - $44.44 HourlyAbout Brink's:
The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.
We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.
Job Description
Brink’s Global Services is a division of Brink’s Inc, the world’s premier provider of securelogisticsand security solutions in more than 122 countries across 5 continents. Brink’s Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewelry, security,artand pharmaceutical industriesThe company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity foraCustomerService RepI- JFK Commodities.
Hourly Rate: $22-$24
Job Summary:The Customer Service Representativeis responsible forbuilding andmaintaininga professional relationship with our Commodities storage and Precious Metals customers both international and domestic. The qualified candidate willbe responsible forreceiving and processing shipments from major customers, international affiliates relating to domestic and international commodities shipments and storage orders and willbe responsible foreffectively communicating this information/coordinating delivery with Brink’s Incorporated, and domestic operations. Inadditionthis position willbe responsible forassistingthe Commodities team in pick pack initiatives andsupportother operational departments of thedivisionas necessary.
Key Responsibilities:
Respond to incoming communications from internal and external customers and where necessaryresolveand escalate issues as needed.
Provide information for allprecious metalservices.
Respond to inquiriesregardingstatus of shipments in transit; follow through on trace request as necessary; provide proof of delivery as requested.
Improvethe Customerfriendliness and ease of use of Customer Facing Solutions.
Handleadditionaladministrative responsibilities, reports and/or projects that involve Customer Support at management discretion.
Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to customer servicemanager.
Minimum Qualifications:
Minimum of 3 years of experience in Customer Service with a concentration inlogistics& supply chain or related field or internal BGS experience of a similar nature.
Minimum of 3 year of experience using MS Office and Windows applications
Mustbe 21years or older
Preferred Qualifications:
Excellent computer skills to include Microsoft Officeapplications
Demonstrated record of achievement as a self-starter and team-player
Excellent detail orientation and follow-up skills
Bachelor’s Degree
Professional Skills:
Professional, positive demeanor.
Excellent customer service.
Excellent verbal and written communication skills
Excellent interpersonal and analytical skills as well as working collaboratively withothers
Customer focused andabletomulti taskin afast pacedenvironment.
If you have the background and integrity werequireand are looking for a challenging opportunity, we hope you will consider employment with Brink’sGlobal ServicesU.S.,Inc.Brink’sprovides an outstanding total compensation package for this position. In addition to a competitive salary, weoffer toeligible employees,medical, dental, vision, and life insurance plans. We also offer a 401(k) Plan. If you are interested and meet the requirements for this position, please apply
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal,stateor local protected class.
What’s Next?
Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.
Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.
Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Automate your job search with Sonara.
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