Customer Service Representative - Associate (Family Owned Call Center)
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Job Description
Customer Service Representative- Associate (Family Owned Call Center)
Customer Service Representative | Call Center | Customer Support | CSR
Brody Brothers Pest Control, a family owned company, is hiring several friendly, upbeat Customer Service Representatives (CSR) to join our onsite call center team in Owings Mills, MD. This is a full-time, in-office Customer Service Representative position for someone with a bubblypersonality, a kind heart, and a genuine desire to help customers.
If you love talking to people, solving problems, and making customers feel taken care of, this Customer Service Representative role could be a great fit. Others who have succeeded in this role have a background in sales, teaching, hospitality, and customer service. It is a win-win for our customers when they know that we have articulate customer service representatives who can not only communicate the answer to a question, but put it in terms that are easily understood by folks without formal training in entomology.
Why You'll Love This Customer Service Representative Role
Family-owned business with an amazing culture! We work hard and play hard!
Supportive, no-drama team environment.
Fast-paced but positive and upbeat workplace where we face things as a team!
Your kindness and personality truly matter here!
Our Customer Service Representatives are the friendly voice of our company. Customers rely on our CSRs to be patient, clear, and reassuring while guiding them through scheduling and service questions.
Customer Service Representative Responsibilities
Answer inbound calls and assist customers with warmth and professionalism
Schedule service appointments accurately and efficiently
Explain services in a clear, easy-to-understand way
Communicate with field technicians to ensure smooth service
Help new customers get started with confidence
Some Customer Service Representatives may grow into advanced scheduling and technician routing roles if they enjoy technology and organization.
Schedule & Pay
Starting pay: $18 per hour
40 hours per week
Monday-Friday: 8:00 AM-4:30 PM OR 9:00 AM-5:30 PM
Occasional Sundays during busy season (warm months)
No Saturdays- EVER! :-)
Your qualifications:
Friendly, positive, and bubbly personality
Strong communication and listening skills
Desire to help customers and make their day easier
Willingness to learn new systems and technology
Previous customer service or call center experience preferred
Benefits
Paid training
Paid time off (increases with tenure)
Internal competitions with bonus opportunities!
CareFirst health insurance (3 plans, significant employer contribution)
Dental & vision insurance (100% employer-paid)
Life insurance (100% employer-paid)
Short-term disability (100% employer-paid)
401(k) with company match up to 4%
Employee referral bonuses
Brody Brothers Pest Control is a 10-time Angie's List Super Service Award winner and a Best of Baltimore award recipient. Join a company where Customer Service Representatives are respected, supported, and valued.
Apply today to start your career as a Customer Service Representative.
EOE | Drug-Free Workplace
Job offer, reference checks, background check, and drug screen.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.