Customer Service Representative
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Overview
Job Description
Customer Service Representative
Location: Montrose, CO, 2200 Industrial DriveCompany: Bruin Waste Management
About the Role:Bruin Waste Management is seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate is organized, professional, and passionate about providing exceptional service to our customers. This position plays a key role in assisting customers with setting up accounts, billing questions, and general inquiries while maintaining accuracy and professionalism in all interactions.
Qualifications:
High school diploma or equivalent required
Basic math, computer, and keyboarding skills
Legible handwriting and strong attention to detail
Excellent verbal and written communication skills, Spanish is a plus!
Exceptional interpersonal and organizational skills
Ability to handle multiple tasks simultaneously in a fast-paced environment
Must represent Bruin Waste in a professional and positive manner at all times
Must be able to obtain and maintain a valid Colorado driver’s license
Key Responsibilities:
Greet and assist customers promptly, politely, and professionally in person, by email, and by phone
Maintain confidentiality and accuracy of all customer records and accounts
Post payments, process deposits, and assist with managing billing cycles (monthly, quarterly, 28-day)
Prepare dispatch tickets, process delinquent notices, and resolve customer concerns effectively
Compose and distribute customer communications regarding service routes, pricing, or schedule updates
Maintain accurate and up-to-date office files, phone lists, and pricing sheets
Coordinate with IT to ensure system pricing accuracy
Process autopay and portal payments and run database reports to track services
Perform receptionist, telephone operator, and dispatcher duties as needed
Participate in company training and meetings; assist with staff training on customer communication
Support teamwork and collaboration across all departments to meet company goals
Software Proficiency:
Navusoft
Microsoft Excel, Word, Outlook, Teams
Adobe Acrobat
Google Maps
Why Join Bruin Waste:
We pride ourselves on providing reliable, community-focused waste management services with integrity and professionalism. As part of our customer service team, you’ll help us maintain the strong relationships that make Bruin Waste a trusted local partner.
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