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Customer Service Representative

ByriderSouth Charleston, WV
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Overview

Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Byrider- 3129 MacCorkle Ave, South Charleston, WV 25303

Byrider is seeking a motivated and detail-oriented Customer Service Representative to support our CNAC financing program. In this role, you will help customers stay on track with their vehicle payments while contributing to the financial strength and stability of our organization.

Rewards for Customer Service Representative:

  • Competitive hourly pay plus bonus package, earning potential up to $55,000 a year. 
  • Medical, dental, and vision insurance.
  • Company matched 401k. 
  • Paid Holidays and PTO. 
  • Ongoing training and professional development opportunities.
  • A supportive and team-oriented work environment.

Responsibilities for Customer Service Representative:

  • Contact customers with past-due accounts to arrange payment solutions
  • Review and reconcile customer accounts to resolve discrepancies
  • Prepare and send collection notices and correspondence
  • Document all customer interactions and payment arrangements accurately
  • Partner with customers to resolve billing or payment concerns
  • Collaborate with internal departments to address account-related inquiries
  • Follow up consistently to ensure payment commitments are met
  • Communicate potential risks or trends to management
  • Provide additional administrative support as needed

Requirements for Customer Service Representative:

  • Customer service background desired
  • Strong communication, negotiation, and problem-solving skills
  • High attention to detail and strong organizational skills
  • Ability to manage multiple accounts and priorities independently
  • Basic knowledge of lending and financing practices a plus.

Hours for Customer Service Representative:

  • Full-time (40 hours)
  • 100% onsite
  • No Sundays
  • 5 day work week, Mon-Sat with a weekday off
  • Location hours: Monday - Friday 10-7, Sat 10-5
  • Shifts will vary

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FAQs About Customer Service Representative Jobs at Byrider

What is the work location for this position at Byrider?
This job at Byrider is located in South Charleston, WV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Byrider?
Employer has not shared pay details for this role.
What employment applies to this position at Byrider?
Byrider lists this position under the following employment categories:
  • Alternate-schedule
  • Full-time
What experience level is required for this role at Byrider?
Byrider is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Byrider for this role?
Byrider offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Byrider?
You can apply for this role at Byrider either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.